Patient Services Specialist
Required skills
- Epic
- co-pays
- registration
- check-in
- scheduling
- answering phones
- financial documentation
- cashiering
- HIPAA
Nice to have
- customer service
- administrative support
Role summary
The Patient Services Specialist performs front-end clinical operational activities including patient registration, check-in, cashiering, appointment scheduling, and phone management. This role requires collecting co-pays, providing financial information, and ensuring accurate documentation. The specialist interacts with patients, families, clinicians, and payers, providing courteous and professional customer service. Responsibilities include managing cash and payments, resolving discrepancies, and handling advanced clerical tasks under general supervision, with a focus on process and accuracy. Epic system experience is utilized for patient registration and workflow management.
Overview
The Patient Services Specialist performs routine front-end clinical operational activities, such as registering/checking in patients, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones under the direction of more senior Care Center staff. This position will additionally schedule and confirm patient appointments as needed. The incumbent will interact with patients, families, clinicians, administrative staff, and third-party payers and provide customer service in a courteous and professional manner.
Responsibilities
Qualifications
EDUCATION:
High School diploma, GED, or equivalent required.
EXPERIENCE:
Experience in customer service, administrative support, or other related area preferred.
Minimum pay range
Maximum pay range
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