EdTech, FinTech, SaaS

Billing and Collections Specialist

Toronto, ONOnsiteFull TimeCA$65,000–CA$75,000 /yrPosted 1 day ago

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Required skills

independent
follow-ups
email communication
firm but respectful tone
high-volume inbox
customer-facing collections
calm
empathetic
effective
accurate

Nice to have

SaaS
fintech
K-12 education
AI tools

Role summary

KEV is seeking a Billing and Collections Specialist to support their revenue team. This role focuses on managing accounts receivable by handling collections, invoicing, and cash receipts posting. The specialist will be the customer-facing contact for billing and collections inquiries, resolving discrepancies and disputes. Responsibilities include preparing and adjusting invoices, posting and verifying payments, supporting reconciliations, and assisting with month-end/year-end close and audits. The ideal candidate is a self-starter with strong written communication skills and direct collections experience, comfortable leading difficult conversations. Experience in SaaS or fintech, particularly in K-12 education, is a plus.

Who We Are

At KEV, we help school districts eliminate the school finance blind spot. Our platform gives district finance teams real-time visibility and traceability into every dollar collected at the school level - whether it's cash, cheque, or digital. From field trips to fundraisers, we help them manage every dollar with confidence. More than 27,000 schools across North America trust KEV to manage over $8 billion annually. By unifying payments, accounting, and reporting, KEV simplifies life for bookkeepers, builds trust with parents, and gives finance leaders the oversight their current systems cannot. It's how we help schools stay compliant, reduce risk, and focus on what matters most, student success.

Backed by Five Arrows, the PE arm of Rothschild & Co., KEV is investing more than ever to support K-12 in a world of tighter budgets, rising scrutiny, and fast-changing tech. We're headquartered in Toronto, with offices across North America.

If you're excited by the idea of building tech that protects schools, empowers finance teams, and improves education through better systems, KEV is the place for you.

This role is for an active vacancy.

About the Role

We're looking for a Billing and Collections Specialist to provide a full range of support to the revenue team, including invoicing, cash receipts posting and collections. This is a collections-forward role: your core focus is to keep our accounts receivable healthy, while also supporting billing and invoicing as the needs of the team shift.

You'll work independently and chase items to resolution without waiting to be asked. You'll report to the Revenue Manager, Finance and collaborate closely with our Customer Success teams.

What You'll Do

Own collections on past-due and upcoming invoices — reach out by phone and email, follow up persistently, report weekly on aging and progress, and escalate at-risk accounts in a timely way.

Be the customer-facing point of contact for billing and collections inquiries — resolve discrepancies and disputes with composure, even when the conversation is a difficult one.

Prepare and adjust invoices based on a review of customer contracts, in collaboration with your manager.

Post and verify customer payments and other accounts receivable transactions — keep records accurate and up to date.

Support daily transactional reconciliations — investigate reconciling items, ensure appropriate funding of customer accounts, and escalate issues as needed.

Support the finance team through month-end and year-end close, and during internal and external audits.

Spot and act on opportunities to improve our billing and collections processes.

Take on special projects and other responsibilities as they come up.

Who You Are

Four things matter most for this role. If you bring these, we're flexible on the rest.

A true self-starter. You work independently, manage your own follow-ups, and drive items to resolution without being prompted. This is the heart of the role.

Strong written and email communication. You write clearly, professionally, and concisely, and you can hold a firm but respectful tone in a high-volume inbox.

Customer-facing collections experience. You've done direct collections before and you're comfortable leading conversations that customers don't always enjoy - staying calm, empathetic, and effective.

Accurate and methodical. You take care to get the details right the first time, work through reconciliations systematically, and keep clean, well-documented records while managing multiple priorities and deadlines.

Nice to have (but not required - we'll teach the rest):

Experience in a SaaS or fintech company, ideally within K-12 education.

A university or college diploma in accounting, finance, or a related field.

2-4 years of proven experience in collections, billings and/or accounts receivable

Familiarity with NetSuite, Salesforce, Excel, and comfort using AI tools like Claude.

Salary Range: $65,000 - $75,000. This range reflects expected compensation at the time of posting. Final offers may vary based on skills, experience, location, and internal equity.

What We Offer

Competitive compensation – We believe in rewarding great work with fair, competitive pay.

Meaningful benefits– Because your well-being matters; both at work and at home.

Retirement Savings Support – We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S.

Professional development – We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.

Hybrid model – 3 days in the office to collaborate and connect, with flexibility the rest of the week.

Flexible PTO – Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure

Office perks – Enjoy a fully stocked snack bar and occasional catered lunches—because we know that great conversations (and ideas) often start around good food.

Why You’ll Love Working at KEV

Make a real difference every day – At KEV, your work supports children, parents, and schools across North America. We don’t just build software, we create solutions that simplify lives and strengthen communities. Our mission is rooted in impact, and every team member plays a vital role in shaping the future of K-12 education.

The KEV Way – At KEV, you’ll never feel stuck in the status quo. You’ll be part of a team that’s constantly questioning, improving, and innovating—always with one guiding focus: How does this help our schools and the students they serve? It’s a culture that challenges you to do your best work while reminding you why it matters.

Grow with us – We’re scaling fast, and so are our people. At KEV, you’ll have real opportunities to learn, develop, and shape your career. Whether advancing in your role or exploring a new path, you’ll be supported every step of the way.

Work alongside excellence – You’ll be part of a team with integrity who treat their colleagues with respect. who are accomplished but humble, collaborative but accountable. It’s a place where you can do your best work while feeling supported and inspired by the people around you.

Celebrate Community and Culture – At KEV, we connect, recognize, and celebrate our people. Join Club KEV for team-building fun, hear directly from customers in our Voice of Customer Series, stay aligned with Monthly Townhalls, and be inspired by the KEVite Awards, where top contributors are recognized by their peers.

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by an individual joining the KEV team in this or any other capacity.

KEV Group is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act, 2005 (AODA), within our recruitment process. If you require accommodation at any time throughout the recruitment process, please speak with your recruiter.

KEV Group is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

KEV may use AI-enabled tools to support components of our recruitment process. These tools are used to support human decision making. All hiring decisions are made by our People and Culture team in partnership with Hiring Managers.

Visit our website for more information and details about working at KEV.

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