Service Support Specialist - Ford
Required skills
- customer service
- follow up
- customer experience
- answering calls
- scheduling appointments
- routing calls
- outbound calls
- quality service satisfaction
- we-owe deliverables
- repair orders
Nice to have
- call center experience
Role summary
Korum Automotive Group is seeking a Service Support Specialist to enhance customer experience in their Service Departments. This role involves answering calls, scheduling appointments, routing calls, making follow-up calls for customer satisfaction, coordinating 'we-owe' deliverables, ordering parts, processing payments, and assisting with warranty and insurance claims. The position may also serve as backup for other roles like Service Porter or Warranty Specialist. A high school diploma, attention to detail, strong communication and customer service skills, and basic computer proficiency are required, with 6 months of related experience preferred. A valid driver's license is also necessary.
Do you have strong customer service skills, teamwork, attention to detail, and the ability to follow up to ensure a great customer experience?
Korum Automotive Group is looking for a Service Support Specialist to join our team to enhance the customer experience in our Service Departments. This position assists customers by answering incoming calls, answering customer questions, scheduling appointments, or routing calls to appropriate team members. Make follow-up outbound calls to customers to ensure quality service satisfaction. Responsible for coordinating the completion of deliverables "we-owe" to customers and internal repair orders, including ordering parts, repair order write-up, vendor scheduling, and customer notification. Process payments for the service department. Assists with warranty and insurance claim documentation and processing. Accepts payments for the service department.
May serve as backup to other positions as needed including Service Porter, Warranty Specialist, or Service Advisor.
Pay Range: $21.70 to $28.08
Targeting Hiring Range: $21.72 to $25.53 per hour
Desired Skills:
- High school diploma or equivalent
- Attention to detail
- Effective verbal and written communication skills
- Excellent customer service skills
- Previous call center experience a plus
- 6 months related experience preferred
- Ability to use and learn computer software programs
Must have a valid driver's license with an acceptable driving record.
Korum Automotive Group offers a comprehensive benefits package that includes:
- Medical / Dental / Vision
- Paid Time Off
- Employer-paid Life Insurance
- Voluntary additional Life, Long-Term Disability, Critical Illness, and/or Accident Insurance
- Employee Assistance Program (EAP)
- Paid Holidays
- 401(k) Salary Deferral Plan with Employer Match
- Vehicle Purchase Discount Program
- Discounts on Parts and Service
- Employee Events and Recognition
- Company-Paid Uniforms for Specified Positions
- Paid Training Based on Position
Other Potential Compensation:
- Discretionary Bonuses
- Incentive Awards
- Employee Referral Bonuses
- Years of Service Award Bonuses
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