Field Service Support Specialist

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Technical Support Specialist based out of our Corporate Office in Tacoma, Washington!

Summary

• Perform a broad range of inside administrative and service support for both Customers and Gensco Team Members
• Provide inside technical support for equipment sold by Gensco by offering guidance on installation, service, and repair
• Provide technical training for our Customers and Gensco Team Members and communicate pertinent factory information as necessary

Skills and Qualifications

• Completion of a 2-year college degree in technical studies or equivalent work experience preferred
• 5 years of related work experience and knowledge of HVAC industry preferred
• Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
• Customer service-oriented approach, respond to requests with a sense of urgency
• Strong attention to detail, excellent time management and organizational skills
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Strong presentation skills, excellent written and verbal communication skills
• Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, ability to say “no” in a firm but polite manner
• Ability to use tact and diplomacy in sensitive situations
• Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint)
• Able to work sitting or standing and to move freely throughout the facility
• Able to lift and carry equipment and supplies on a frequent basis
• Able to travel as required

Comprehensive and competitive benefits package includes:

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Discretionary Profit Sharing
• 401(k) Retirement Plan
• Annual Holidays: 6 Paid Holidays and up to 2 Paid Floating Holidays
• Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
• Tuition reimbursement for 2-year and 4-year degree programs
• Life Insurance, Voluntary Supplemental Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability
• Employee Assistance Program