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Plumbing Services, Home Services

Customer Service Representative

Sun Valley, CAHybridFull TimePosted 17 days ago

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Required skills

  • customer service
  • dispatching
  • scheduling
  • coordinating logistics
  • high-pressure environment
  • multiple tasks
  • accuracy
  • thoroughness
  • productivity
  • math skills

Nice to have

  • customer feedback
  • service requests
  • reading comprehension
  • writing correspondence
  • one-on-one presentation
  • small group presentation

Role summary

L.A. Hydro Jet & Rooter Services is seeking a Customer Service Representative in Sun Valley, CA. This role involves dispatching, scheduling, and coordinating logistics for service calls. The ideal candidate is highly organized, can manage multiple tasks simultaneously, and possesses outstanding customer service and communication skills. Key responsibilities include managing customer situations, responding to needs, soliciting feedback, and meeting commitments. The position requires professionalism in a high-pressure environment, strong teamwork, adaptability, accuracy, and productivity. A minimum of 2 years of customer service experience is preferred, along with basic math skills and the ability to write simple correspondence. The pay range is $21-$23/hr.

West Coast Hydro-Jet & Rooter Services is a well stablished Plumbing company doing business in Southern California for over 30 years. Our approach is a supportive and collaborative team environment. We prioritize work-life balance—discover why leading businesses trust us and why you’ll love working here!

The Customer Service Representative position acts as the primary point of contact between a company and its customers. The main job is to answer questions, resolve complaints, and handle transactions to ensure customer satisfaction and brand loyalty.

  • Answering Inquiries: Respond to customer questions via phone calls, emails, live chat, text messages, or social media.
  • Resolving Complaints: Listen to customer issues, show empathy, and offer solutions such as refunds, exchanges.
  • Processing Transactions: Take orders, process billing or payments, and handle returns or cancellations.
  • Escalating Issues: Transfer complex, high-level, or unresolved problems to a supervisor or specialized department.

    • WHAT SETS L.A. HYDRO-JET APART:

  • Competitive hourly wages and benefits package.
  • This is hybrid position after successful completion of training.
  • Career growth opportunities.
  • Promote from within culture, with over 90% of our leadership positions filled from internal promotions.

    • WHAT L.A. HYDRO-JET NEEDS FROM YOU:

  • Two - five years of experience in customer service.
  • Strong communication skills.
  • Able to handle multiple tasks at one time.
  • Work successfully and efficiently with other team members.
  • Meet productivity standards; complete work in a timely manner.

    • WHAT SETS YOU APART:

  • De-escalation and conflict resolution.
  • Ability to overcome objections.
  • Build brand loyalty.
    • L.A. Hydro-Jet and Rooter Service determines compensation based on the cost of labor across several US geographic markets. The pay range for this position is $21-$24/hr. Pay is based on a number of factors, including market location, job-related knowledge, skills, and experience.

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