Front Desk Manager Galveston Island Hilton
Required skills
- Front Desk
- Concierge
- Valet
- Supervisory experience
- Computers
- Spreadsheets
- Word Processing
- Driver's license
Nice to have
- Five Diamond Standards
Role summary
The Front Office Manager at Galveston Island Hilton is responsible for overseeing the Concierge, Valet, and Front Desk operations. This role ensures attentive, friendly, and efficient guest service, adhering to Five Diamond Standards. Key responsibilities include motivating and coaching staff, managing hiring procedures, developing associate morale and training, overseeing payroll and scheduling based on business forecasts, and maintaining professional communication with other departments. A valid driver's license and proficiency with computers, including spreadsheets and word processing, are required.
Front Desk Manager
The Front Office Manager is responsible for ensuring the operation of the Concierge, Valet and Front Desk personnel in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay. Must have a continued focus on all Five Diamond Standards.
Responsibilities
- Motivate, coach, counsel and discipline all front desk/valet/concierge associates.
- Ensure compliance to Pre-Shift Previews.
- Prepare and conduct all Front Office interviews and follow hiring procedures.
- Develop associate morale and ensure training of Front Office associates.
- Participate in required M.O.D. program as scheduled.
- Review Front Office staff’s worked hours for payroll and submit to accounting on a timely basis.
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Qualifications
- At least 4 years of progressive experience in a hotel or a related field; or a 4 year college degree and at least 1 year of related experience; or a 2 year college degree and 2 or more years of related experience.
- Supervisory experience required.
- Must be proficient with computers, to include spreadsheets and word processing.
- Must have a valid driver’s license from the applicable state.
Tipped Position
This position does not earn tips
