Travel Coordinator

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition in Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with a curator’s keen attention to detail, and we believe it is crucial for everyone behind the brand to embody these qualities.

The ideal Travel Coordinator candidate is a smart, super-organized, intuitive communicator who thrives in a fast-paced, forward-thinking environment. The person who succeeds in this role is a relentless problem solver who has a “whatever it takes” mentality and finds joy and fulfillment in making people happy, no matter how big the ask. This candidate shares our passion for and belief that travel is a source of inspiration, renewal, and joy.

The Travel Coordinator will provide day-to-day support to a small team of Local Foreigner’s Travel Consultants and Associates. Responsibilities include building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers, and building relationships with our trusted supplier network and clientele.

As Local Foreigner is a small business, it is crucial for the candidate to be a team player and eager to provide support in all areas of the business. At the same time, we seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolving with our company over the long term. This is a unique opportunity to enter the high-end travel industry and work closely with a highly experienced team.
 

RESPONSIBILITIES: 

• Support Local Foreigner Team in drafting eloquent descriptions and emails to clients
• Correspond with suppliers (hotels, operators & independent guides) to coordinate travel arrangements
• Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
• Liaise with private aviation companies and Local Foreigner flight specialist to provide the most tailored flight recommendations for client household
• Create and keep client travel documents such as itineraries and invoices updated
• Coordinate directly with personal and executive assistants to manage schedules, organize appointments, and ensure smooth communication and timely execution of client requests and priorities
• Update and maintain client’s personal calendar, ensuring all meetings, travel itineraries, and key appointments are accurately added and organized for easy access and timely reminders
• Tracking time on client trips through an online tracking system
• Enter data into CRM (trip feedback, scouting reports, account/client information, etc.)
• Reconfirm client itineraries before client departure
• Learn and use Local Foreigner tools including Salesforce
• Participate in the idea generation and implementation of side projects to support Local Foreigner’s cautious, deliberate growth
• Attend in-office meetings and evening events on behalf of Local Foreigner

WHAT YOU BRING:

• New York-based, this role requires you to be in-office
• Bachelor's degree
• 2+ years of professional experience. Proven experience in customer service or hospitality background a plus
• International travel experience (minimum 10 countries) & extensive knowledge of world geography
• Able to meet the schedule and availability requirements of a high touch client-service role: regular work hours are Monday–Friday, 9:30 AM–6:30 PM EST, with availability to respond to client needs between 8:00 AM–8:00 PM EST. Regular weekend availability and additional after-hours responsiveness are required based on client travel, time-sensitive requests, and urgent or emergency needs.
• Outstanding verbal and written communication skills, creative writing a plus
• Ability to present, persuade and communicate effectively
• Able to handle high-stress situations and remain calm
• Team player, able to work collaboratively and within groups
• Strong work ethic; someone who identifies opportunities to take on more
• Proactive and resourceful; an intuitive problem-solver
• Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
• Positive attitude with passion for travel, and a reflection of Local Foreigner’s brand ethos
• Quick-learning, and able to work in a fast-paced environment, able to navigate competing priorities confidently
• Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Adobe Suite & Salesforce will be considered a plus

COMPENSATION & BENEFITS:

• Compensation:
  • $75,000, annually. 
  • Upon conclusion of training period, competitive bonus structure tied to billable hour targets
• Benefits: 
  • Employee medical, dental & vision benefits
  • Retirement & Profit-Sharing Plan (401k)
  • 15 days of Paid Time Off, 11 annual holidays, 4 religious floating holidays
  • Remote Fridays after six months of employment
  • Up to 10 additional one-off remote workdays per year, subject to manager approval and business needs after six months of employment
  • After the 1-year training review, the Coordinator will be eligible for training and development opportunities to enhance their career, such as a travel stipend, opportunities to participate in FAMs and/or scouting trips, and attendance at domestic or international conferences on behalf of Local Foreigner (which may occur over weekends).
  • Benefits are subject to change without notice