Program Manager

This job was posted by https://www.vermontjoblink.com : For more
information, please see: https://www.vermontjoblink.com/jobs/1354029

• Mack is a leading contract manufacturer, with a dynamic environment

for building products needed in our every day world. We build medical
equipment, including blood analyzers, centrifuges, photopheresis
devices, orthopedic and ophthalmology surgical tools and components, and
other cutting-edge medical devices. Exciting products - exciting
people!\*\*
\*\*Essential Duties and Responsibilities\*\*

• Support new business development
• Provide support to outside sales to assist with new business

development

• Collect information and support preparation of proposal for new

business development

• Responsible for coordinating new program planning and launch

preparations

• Establish working relationship and leadership with project team

members

• Establish working relationships with customer service

representatives

• Confirm or define scope of work
• Review customer-supplied program materials, draft program plan and

pre-production schedule

• Ensure services performed meet any applicable regulatory

Requirements

• Communicate the confidential concerns and requirement of an NDA

agreement and identify known or potential risks to company making
sure all information is controlled in accordance with contractual
obligations

• Identify resource requirements
• Identify capital, equipment and NRE requirements
• Define raw material and purchased parts requirements
• Ensure program information is reviewed and entered into company

electronic document control system

• Maintain financial tracking and cost management for each program
• Follow phase gate process for product realization
• Ensure Process Flow Diagrams, FMEA and Control Plan are done (as

required)

• Schedule and lead program team meetings reviewing program plan and

coordinate launch team activities

• Ensure project activity trackers are kept current and published
• Responsible to keep project on schedule and escalate any bottlenecks
• Responsible to keep project at or under budget
• Responsible for all communication with customer on project status

reporting

• Confirm and manage all documentation to be complete and controlled

in accordance with procedures for example but not limited to bill of
materials, drawings, electronic files, specifications, purchase
orders

• Ensure customer purchase orders are received, accurate (including

review of terms and conditions), invoiced and paid including
tooling, capital equipment and NRE/Design services

• Ensure toolmaker and supplier accounts are managed, closed and paid

in a timely manner

• Ensure warranty is appropriate for product and components
• Provide project status reports to management
• Responsible for management and growth of existing customer accounts
• Primarily responsible for maintaining account relationship and

achieving performance goals, profit and Total Customer Satisfaction

• Continuously monitor program activity to achieve margin targets and

to confirm price checks

• Serves as primary customer contact for account management
• Identify and pursue new business opportunities within accounts
• Responsible for business continuity planning and continuous risk

assessment specific to customer

• Develop estimates and quotes for new sales opportunities within

accounts

• Manage sustaining program information such as 2D prints, 3D files,

engineering change orders.

• Manage disposition of obsolete material and slow moving inventory.
• Ensure continuous improvement by challenging functional departments

to identify opportunities

• Responsible for customer entertainment and hospitality during

on-site customer visits

• Ensure contracts, supply agreements and c nfidentiality agreements

are current

• Coordinate schedule and execution of QBRs with customer
• Frequent domestic and occasional international travel

\*\*Qualifications\*\*
Bachelor\'s degree (B. A. or B.S.) required, preferably in engineering,
plus one to two years related experience. Or five years\' related
experience.
Ability to read, analyze, and interpret general business periodicals,
professional journals, technical procedures, or governmental
regulations. Ability to write reports, business correspondence, and
procedure manuals. Ability to effectively present information and
respond to questions from groups of managers, clients, customers, and
the general public.
Ability to work with mathematical concepts such as probability and
statistical inference, and fundamentals of plane and solid geometry and
trigonometry. Ability to apply concepts such as fractions, percentages,
ratios, and proportions to practical situations.
Ability to lead team members and activity, prioritize and support
requirements to meet deliverables. Solve practical problems and deal
with a variety of concrete variables in situations where only limited
standardization exists. Ability to interpret a variety of instru