Dental Front Office & Insurance Coordinator

Whispering Ridge Family Dentistry seeks a Dental Front Office & Insurance Coordinator with an amazing personality to join our team of dental professionals! Our practice is well-known for providing the community with extraordinary dental care using state-of-the-art technology and modern techniques. The best candidate for this role has strong attention to detail and a patient-centered mindset. If this sounds like you and you meet our qualifications below, we want to hear from you!

Compensation: $23-25 per hour, negotiable based on experience

Schedule

• Full-time
• 4-5 days per week

Benefits

• Employee discount for dental treatments
• Medical, dental, vision, and life insurance 
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program
• Free CE courses provided by our affiliated vendors

Responsibilities

• Greet patients and provide a welcoming, professional experience
• Answer phones, respond to patient questions, and coordinate appointments
• Maintain an organized and productive dental schedule
• Confirm appointments and help fill openings and last-minute cancellations
• Verify dental insurance eligibility and benefits
• Review insurance coverage and estimated patient portions with patients
• Assist with dental insurance claims, attachments, pre-authorizations, and follow-up
• Follow up on outstanding insurance claims when needed
• Coordinate treatment appointments and help patients understand their next steps
• Collect patient payments and assist with account questions
• Maintain accurate patient and insurance information
• Communicate effectively with hygienists, assistants, doctors, and other team members
• Help provide an efficient, positive experience throughout the practice

Our Ideal Candidate

• Friendly, professional, and comfortable communicating with patients
• Highly organized and able to manage multiple priorities
• Confident working with schedules, phones, and computer systems
• Detail-oriented, especially when working with insurance and patient accounts
• Dependable and willing to take ownership of responsibilities
• A strong team player with a positive attitude
• Comfortable discussing treatment costs and financial responsibilities with patients
• Able to handle a busy front office while maintaining excellent customer service
• Previous dental front office and dental insurance experience is strongly preferred (1+ years)
• Experience with Eaglesoft dental practice-management software is a plus.

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