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Information Technology & Services

Sr. ServiceNow Developer I (6879)

RemoteRemoteFull TimeSenior$150,000–$175,000 /yrPosted 5 days ago

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Required skills

  • ServiceNow
  • Service Catalog
  • custom applications
  • Service Portal
  • ITSM
  • Agile/Scrum
  • Business Rules
  • Client Scripts
  • Script Includes
  • workflow automation

Nice to have

  • federal clients
  • US Department of State

Role summary

MetroStar is seeking a Sr. ServiceNow Developer I to design, configure, develop, and implement applications and enhancements within the ServiceNow platform. This role involves providing architectural input, ensuring platform stability, and supporting federal clients, specifically at the US Department of State. Responsibilities include building and enhancing Service Catalog offerings, workflows, and Service Portals, automating business processes, and collaborating with stakeholders. The ideal candidate will serve as a senior technical resource, advising on best practices and platform capabilities, while supporting platform operations and delivering solutions using Agile/Scrum methodologies. An ACTIVE Secret security clearance is required.

As Sr. ServiceNow Developer I, you’ll help design, configure, develop, and implement baseline and custom applications and enhancements in ServiceNow. You will also provide architectural input and help maintain stability of the overall platform by ensuring the appropriate design and development standards are always used. The ideal candidate will have experience supporting federal clients. Specifically, we are looking for highly motivated and mission-oriented team members to support our customer at the US Department of State.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

  • Design and Develop Solutions: Build, configure, and enhance ServiceNow applications, Service Catalog offerings, workflows, and Service Portal experiences to meet evolving customer and mission requirements.
  • Automate Business Processes: Develop Business Rules, Client Scripts, Script Includes, Access Control Lists (ACLs), and workflow automation to streamline operations, reduce manual effort, and improve service delivery.
  • Collaborate with Stakeholders: Engage with Department of State customers, business analysts, administrators, and technical teams to gather requirements, recommend solutions, and ensure development efforts align with mission priorities.
  • Provide Technical Leadership: Serve as a senior technical resource, advising the team on ServiceNow architecture, development standards, platform capabilities, and best practices to ensure secure, scalable, and sustainable solutions.
  • Support Platform Operations: Troubleshoot application issues, analyze system performance, implement improvements, and maintain platform stability across multiple ServiceNow instances and domains.
  • Deliver Through Agile Development: Participate in sprint planning, daily stand-ups, backlog refinement, and technical reviews while independently managing assigned development tasks and delivering quality solutions on schedule.
  • Implement and Enhance Capabilities: Support testing, deployment, and rollout of new ServiceNow applications and enhancements while coordinating with stakeholders to minimize operational disruption.

    • What you’ll need to succeed:

  • Have an ACTIVE Secret security clearance
  • 6+ years of ServiceNow Development experience, including experience with the Service Catalog module and creating custom applications
  • 6+ years of ServiceNow Consulting
  • 3+ years of Service Portal Development experience
  • At least one Certified Implementation Specialist (CIS) certification - ITSM preferred
  • Work independently and as a technical team member
  • Work in multiple instances and domains, supporting internal and external customers
  • Utilize an Agile/Scrum methodology to manage development work
  • Advise functional and admin teams on design, development and overall ServiceNow best practices

    • SALARY RANGE: $150,000.00 - $175,000.00

    The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

  • The candidate's professional background and relevant work experience
  • The specific responsibilities of the role and organizational needs
  • Internal equity and alignment with current team compensation
  • This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
  • Performance-based bonuses
  • Company-paid training and/or certifications
  • Referral bonuses

    • Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

    Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

    Benefits: All full-time employees are eligible to participate in our benefits programs:

  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off (PTO) and holidays
  • Parental Leave and dependent care
  • Flexible work arrangements
  • Professional development opportunities
  • Employee assistance and wellness programs

    • Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

    Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

    What we want you to know:

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

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