Artificial Intelligence

Assistant Studio Manager - Sherman Oaks

Sherman OaksOnsiteFull TimeManager / HeadPosted 1 month ago

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Required skills

sales
customer service
membership growth
retention
revenue
team development
sales associates
training
performance reviews
hygiene

Nice to have

strategic thinking
business acumen
delegation

Role summary

SweatHouz is seeking an Assistant Studio Experience Manager to lead and motivate their team in delivering exceptional guest and member experiences. This role focuses on driving membership growth, retention, and revenue while upholding company values. Responsibilities include executing sales models, touring potential members, communicating membership options, and following up on leads. The Assistant Studio Manager will also support team coaching, development, and performance management, ensuring operational excellence through maintaining a clean, safe, and welcoming studio environment. A high school diploma, 1+ years in a supervisory role, and 2+ years in sales or customer service are required.

ABOUT SWTHZ

SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges.

JOB SUMMARY

The Assistant Studio Experience Manager plays a vital role in leading and motivating the team to deliver an exceptional guest and member experience, driving membership growth, retention, and revenue. This role embodies the SWTHZ core values of integrity, respect, fairness, and excellence while supporting the Studio Manager in daily operations, team development, and sales performance.

SWTHZ LOCATION: One Paseo, San Diego, California

ESSENTIAL DUTIES & RESPONSIBILITIES

Sales and Membership Growth

Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals.

Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals.

Communicates membership options in a clear and concise manner.

Effectively and professionally enrolls guests using company sales techniques and protocol

Effectively schedule appointments and follow up on all leads and potential new business opportunities.

Communicate and promote marketing campaigns and special offers to leads and existing members.

Monitor and analyze membership data, tracking key KPIs to provide actionable insights for informed decision-making.

Leadership & Team Management

Support studio membership and revenue goals by collaborating with the Studio Manager and sales team to implement strategies for attracting and retaining members.

Assist in coaching and mentoring sales associates to enhance their sales techniques and product knowledge.

Assist the Studio Manager in coaching and developing team members by providing training and support to enhance skills and performance.

Lead by example, demonstrating exceptional work ethic, communication, and customer service skills to inspire the team.

Support performance management initiatives, including setting clear goals, providing regular feedback, and participating in performance reviews.

Operational Excellence

Ensure a clean, welcoming, and safe studio environment by enforcing hygiene and safety protocols.

Oversee studio cleanliness by coordinating and supporting cleaning staff to maintain high standards.

Monitor studio operations to identify opportunities for improvement and implement effective solutions to enhance team performance and member experience.

KEY SKILLS & ATTRIBUTES

Leadership & Strategic Thinking: Inspires a shared sense of purpose, navigates change, and coaches the team through challenges. Analyzes problems and implements solutions that drive financial results and business success.

Business Acumen & Delegation: Strong understanding of sales and operations, able to delegate effectively to achieve revenue and membership goals while empowering the team to excel.

Relationship Building & Persuasion: Builds trust and value with potential members through a relationship-based selling approach, tailoring solutions to their needs.

Integrity & Dependability: Reliable, flexible, and true to their word. Demonstrates high integrity and professionalism in all interactions.

Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. Engaged, positive, and always eager to deliver excellence and high-impact results.

Adaptability & Energy: Self-motivated with strong endurance, eager to learn and navigate ambiguity, and committed to facing challenges head-on with resilience.

Authentic & Attentive: Sincere, open-minded, and considerate. Actively listens, is mindful, and demonstrates empathy in every interaction.

EXPERIENCE AND EDUCATION REQUIREMENTS

High school diploma or GED required.

Degree in a related field preferred.

Current AED/First Aid/CPR certification.

1+ years in a supervisory role.

2+ years of experience in a sales or customer service environment, with a focus on relationship-based selling and value-building.

PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS

Must be able to lift up to 50 lbs.

Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking.

Exposure to cleaning chemicals and sanitizing agents

Must be comfortable with administering CPR/AED protocols.

BENEFITS

Competitive Compensation and Bonus Eligibility

Flexible Work Schedule

Free Drop-In Sessions

Career Growth Opportunities

Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees

Supportive Leadership Team

STARTING SALARY: $21.00/hour + bonus opportunities

Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.

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Assistant Studio Manager - Sherman Oaks

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Required skills

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