Heavy Equipment Dealership

Branch Manager

Henrietta, NYOnsiteFull TimeManager / Head$80,000–$100,000 /yrPosted 1 month ago

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Required skills

sales
budgetary goals
customer service
company policies
key performance metrics
emotional intelligence
business acumen
President
CFO
Operations Director

Nice to have

construction equipment
agricultural equipment
family-owned business
best-in-class sales
support
15,000 hardworking customers

Role summary

Monroe Tractor, a respected dealer of construction and agricultural equipment with 75 years of experience and 18 locations in the northeastern US, seeks an entrepreneurial Branch Manager. This on-site role oversees store operations, coaches a team to achieve budgetary goals, and fosters a culture of exceptional customer service. The Branch Manager ensures departments adhere to company policies, meets key performance metrics, and collaborates with corporate departments. Responsibilities include developing objectives and budgets, managing personnel, evaluating performance, and making strategic recommendations to senior leadership. The ideal candidate possesses strong communication, leadership, business acumen, and data analysis skills, with proficiency in Microsoft Office, CRM, and ERP systems.

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Branch Manager is the entrepreneurial sales and operations leader, who oversees store operations while coaching and mentoring your team to achieve branch budgetary goals and objectives while fostering a confident and collaborative culture that produces exceptional customer service. The successful candidate will ensure that the branch departments (service, parts, sales, and rental), understand and implement company policies and procedures to meet or exceed key performance metrics. Using strong communication skills and emotional intelligence you will effectively communicate and contribute to a positive company culture that can effectively work in partnership with various corporate departments and Directors. You must have the business acumen to make recommendations to the President, CFO, and Operations Director to cultivate a best-in-class branch sales and operations experience for internal and external customers.

The Branch Manager is a fully on-site position and reports to the Operations Director.

Skills

Excellent communicator who can deliver clear direction and is not afraid of having challenging conversations, particularly about performance

Leadership-minded, with the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically

High sense of urgency and high level of energy

Ability to gather, analyze, interpret, and communicate complex and disparate forms of written and verbal data and information and identify trends that may indicate high-risk issues to develop contingency plans and corrective action

Able to effectively use Outlook, excel, word, and other software options to organize and track day-to-day business responsibilities. Familiarity with working with CRM, or other ERP systems

Act in the capacity of a role model by displaying behaviors and actions that support the MT culture and values and hold others accountable to cultural values and behaviors

Responsibilities

Develops annual objectives and expense budgets for the branch. Approve department goals and budgets

Establish regularly occurring L10 meetings designed to; foster collaboration, create and complete specific branch goals, and improve communication within all departments

Ensures that all authorized plans and programs are carried out by the department heads relating to volume, profit, product mix, and market penetration

Responsible for the recruiting/hiring/developing/coaching of branch personnel, particularly the branch department managers. Leverage various company assets, including OEM vendors, Directors, and HR, to create appropriate personal improvement programs, and regularly occurring one-on-ones to increase the effectiveness of department manager’s leadership abilities

Constantly evaluates pricing, distribution, and competitive actions and policies. Implements changes to improve branch sales volume and profit

Ensures that all orders, and other customer communications, are promptly and accurately handled

Measures allowance on trade-ins with the sales manager to ensure fast turnaround. Ensures a balance between new and used equipment sales; helps to establish the number of repairs on trade-ins, repossessions, and rentals. Ensures repairs are complete within the target time frame

Recommends the acquisition of additional lines of equipment or changes in present lines. Examines equipment records regularly

Quarterly, evaluate department manager’s performance and expense against planned goals. With the approval of the Operations Director, helps to establish a compensation program for the department managers and employees, and modify it as necessary

Responsible for the enforcement of all company policy rules and regulations affecting branch personnel and demonstrates judgment that aligns with the brand when making business decisions

Maintains proper records, submits necessary reports, checks customer credit status, controls expenditures, and is responsible for all company assets

Responsible for maintaining customer relations on a firm, fair, and harmonious basis and can maintain composure during stressful times

Works closely with the company functional managers, cooperates with manufacturers’ representatives, maintains and sells the company image, conducts meetings, and performs other duties, as assigned by the President and Operations Director

Submits monthly, quarterly, and yearly plans, with results to the Operations Director

Develops and implements corrective action plans, in areas where objectives are not realized

Empower staff in the execution of the operating plan along with providing meaningful feedback

Method of Measurement

Actual-to-budget results in top-line revenue, profitability, and expense objectives as reported through our CDK financial reports

Performance of the responsibilities, as outlined in this job description

Successful completion of monthly, quarterly, and yearly objectives, as defined in the Branch Operation Plan and other KPI’s as needed

Yearly performance review

Benefits

Medical, Dental & Vision Insurance

Health Savings Account (Employer + Employee Contributions)

Accident & Disease Insurance

401K Plan + Match

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Bonus Incentive Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency$80,000—$100,000 USD

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Branch Manager

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