Heavy Equipment Dealership

Product Support Representative - Outside Sales

Henrietta, NYOnsiteFull Time$50,000–$75,000 /yrPosted 16 days ago

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Required skills

outside sales
heavy equipment industry
parts sales
service support
mechanical aptitude
communication skills
relationship-building skills
CRM tools
Microsoft Office
driver's license

Nice to have

agriculture
automotive

Role summary

Monroe Tractor, a respected dealer of construction and agricultural equipment with over 75 years of experience and 18 locations across the northeastern US, seeks an experienced Outside Parts Sales Representative (Product Support Representative). This role focuses on establishing long-lasting customer relationships by offering parts and service support to make Monroe Tractor a one-stop shop. The ideal candidate possesses strong outside sales experience (preferably in agriculture, automotive, or heavy equipment), mechanical aptitude, excellent communication and relationship-building skills, and proficiency with CRM tools and Microsoft Office. Responsibilities include managing and growing a territory, identifying sales opportunities, preparing quotes, processing orders, and tracking sales activity.

Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 75 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!

The Product Support Representative (PSR) is an experienced OUTSIDE PARTS SALES representative in the heavy equipment industry. You will be required to establish long-lasting customer relationships, all while offering the customer parts and service support in order to make Monroe Tractor their one-stop shop for all their equipment needs.

Qualifications

Proven experience in outside sales, preferably in agriculture, automotive, or heavy equipment

Strong mechanical aptitude: an understanding of how machines work and can speak the language of technicians and operators

Excellent communication and relationship-building skills

Self-motivated with the ability to work independently and manage your own schedule

Proficiency with Customer Relationship Management (CRM) tools and basic Microsoft Office applications

A valid driver’s license and willingness to travel within your territory

Responsibilities

Manage and grow an assigned territory by visiting customers on-site, understanding their operations, and identifying opportunities for parts sales

Develop strong, consultative relationships with equipment owners, fleet managers, and service teams

Proactively identify and recommend parts and service solutions to improve equipment performance and reduce downtime

Prepare and deliver accurate quotes, process orders, resolve product/customer concerns, and schedule timely deliveries

Track sales activity, customer interactions, and opportunities in CRM software

Benefits

Medical, Dental & Vision Insurance

Health Savings Account (Employer + Employee Contributions)

Accident & Disease Insurance

401K Plan + Match

Competitive Paid time off Policy

Short/Long Term Disability

Annual Reviews

Base + Incentive Bonus Plans

Monroe Tractor is proud to be an Equal Opportunity Employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply and join a team where your work makes a difference every day.

This is our target base range for this position. However, we are always looking for top talent. We scale pay based on the specific skills and background you bring. If your proven track record commands a higher package, we still want to hear from you.

Pay Transparency$50,000—$75,000 USD

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Product Support Representative - Outside Sales

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Required skills

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