ID Card Specialist

JOB SUMMARY

The ID Card Specialist serves as the primary point of contact for the Campus ID Office, providing high-quality customer service to students, faculty, staff, and campus visitors. This role manages day-to-day office operations, including credential issuance (student/employee ID cards), badge production, account management, basic troubleshooting, and administrative support for card system operations.

ESSENTIAL FUNCTIONS

• Provide quality and accurate customer service to students, college community and friends of the college.
• Process lost/damaged card replacements.
• Answer incoming calls and manage the College ID email inbox.
• Capture photos, verify identity documentation, and print/issue official campus ID cards.
• Assign standard card privileges and meal plans within the campus card management system.
• Operate and perform basic troubleshooting and routine maintenance on card printers, capture stations, and badge hardware.
• Maintain office inventory, including card stock, printer ribbons, and badge accessories.
• Work with the Director of Technology and the IT team to maintain and keep systems current. Escalate troubleshooting issues as needed.
• Assist with high-volume card distribution during student orientation, move-in days, and peak enrollment periods.
• Assess College ID related charges to student’s college bills and or direct billing.
• Frequent coordination with campus offices, including but not limited to student accounts, housing and University Police.
• Support the cell phone needs of MAC staff to include the ordering of new devices and upgrades, cell phone line activation and deactivation, maintaining cell phone inventory and process cell phone recycling.
• Coordinates receipt and posting of payments for ID card-based tenders such as Campus Cash and Dining Points.
• Provide data and reports to both MAC and campus departments as directed by the Director of Technology Services to include by not limited to Dining Services, Accounting, Housing and Student accounts.
• Perform other duties as assigned

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required (Associate/bachelor’s degree preferred); 1–3 years of experience in customer service, higher education, or office administration.
• Strong verbal and written communication, exceptional patience, problem-solving ability, and high attention to detail in a fast-paced environment.
• Proficiency with Microsoft Office / Office 365; familiarity with campus card/access control software (e.g., Atrium, CBORD, Transact, Heartland) or quick learning agility for database management systems.

QUALITIES

• Ability to effectively communicate with vendors and faculty
• Strong attention to detail 
• Able to work independently or as a team
• Take initiative, anticipate, prioritize, adjust, and follow tasks through to completion
• Successfully operate within deadlines, use creative problem-solving skills, and evaluate and adjust when necessary
• Adhere to Company, Department and State guidelines as directed
• Predictable and reliable attendance
• Adhere to company, department and State guidelines as directed
• Handle sensitive and confidential information appropriately
• Strong customer service skills are a must

PHYSICAL CONDITIONS AND DEMANDS

General office conditions; must be able to sit for extended periods of time; ability to hear with a low level of background noise; ability to access equipment at various levels

Please note this job description is not designed to cover or contain a comprehensive listing of actives, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

This job description has been approved by all levels of management.