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MSG Entertainment Holdings Verified
Live Entertainment, Sports, Media

VP Technology Transformation & Delivery

New York, NYOnsiteFull TimeVice President$251,000–$300,000 /yrPosted 4 days agoVisa sponsorship available

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Required skills

  • Technology Delivery Strategy
  • business process transformation
  • organizational change management
  • portfolio planning
  • capacity management
  • resource utilization
  • project outcomes
  • financial performance
  • business value realization
  • Process Engineers

Nice to have

  • Wrike
  • ServiceNow
  • Lean
  • Six Sigma
  • Agile
  • hybrid delivery models

Role summary

We are seeking a VP of Technology Transformation & Delivery to lead enterprise technology project execution, business process transformation, and organizational change management. This executive role reports to the SVP, Technology and will build and lead a high-performing team of Project Managers, Business Analysts, and Process Engineers. The ideal candidate will possess a clear vision for technology delivery, combining disciplined execution with innovation and continuous improvement. Responsibilities include establishing delivery strategy, leading business transformation initiatives, embedding organizational change management, aligning technology solutions with business needs, overseeing enterprise project execution, and driving innovation through AI and automation. A Bachelor's degree and 15+ years of progressive experience in technology leadership, enterprise transformation, or portfolio management, with at least 7 years leading managers, are required.

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring:

The Vice President, Technology Transformation & Delivery leads enterprise technology project execution, business process transformation, and organizational change management. Reporting to the SVP, Technology, this executive builds and leads a high-performing organization of Technology Project Managers, Technology Business Analysts, and Process Engineers.

This is not a traditional project management leadership role. The successful candidate will bring a clear and compelling vision for how a technology delivery organization should operate, combining disciplined execution with innovation, business transformation, and continuous improvement. Successful technology investments require more than delivering projects on time and within budget; they require fundamentally improving how the business operates, how employees work, and how technology enables measurable business outcomes.

The Vice President will be equally comfortable advising C-suite executives, challenging established business processes, leading complex enterprise technology programs, and developing the next generation of technology delivery leaders.

What will you do?

Technology Delivery Strategy & Leadership

  • Establish and execute a forward-looking vision for enterprise technology project management and delivery, building a scalable and accountable delivery organization that supports live entertainment, professional sporting events, and corporate operational environments.
  • Lead enterprise portfolio planning, capacity management, and resource utilization strategy, with clear accountability for project outcomes, financial performance, and business value realization.
  • Develop high-performing leaders and teams, fostering a culture of ownership, collaboration, innovation, and execution excellence.

    • Business Transformation & Process Engineering

  • Serve as a strategic partner and trusted advisor to executive leadership in identifying and delivering business transformation opportunities, challenging legacy operating models, inefficient workflows, and unnecessary organizational complexity.
  • Lead Process Engineers responsible for evaluating, redesigning, standardizing, and optimizing business processes, applying process engineering, automation, artificial intelligence, and emerging technologies to improve operational efficiency and performance.
  • Establish methodologies for current-state assessment, future-state design, process documentation, and continuous improvement, ensuring initiatives are grounded in well-defined business outcomes rather than automating existing inefficiencies.
  • Develop business cases that quantify operational improvements, cost reductions, productivity gains, and strategic benefits.

    • Organizational Change Management

  • Establish organizational change management as a core capability of the technology delivery organization, with comprehensive strategies for stakeholder engagement, communications, training, adoption, and organizational readiness.
  • Partner with business executives to navigate complex changes affecting people, processes, technology, and organizational structures, anticipating and addressing resistance while building alignment among diverse stakeholders during periods of significant organizational transformation.
  • Embed measurable adoption and change-readiness criteria into project delivery and acceptance so transformations produce sustained improvements rather than temporary change.

    • Technology Business Analysis & Solution Alignment

  • Lead Technology Business Analysts responsible for translating business objectives into actionable technology requirements and solutions, and establish standards for requirements gathering, business capability analysis, solution evaluation, and stakeholder alignment.
  • Ensure technology investments address underlying business needs, align with enterprise architecture and strategic priorities, and are evaluated on their ability to deliver measurable business value.
  • Strengthen collaboration among business leaders, engineering, enterprise applications, infrastructure, cybersecurity, and external technology partners, improving the quality of business cases, functional requirements, solution designs, and acceptance criteria.

    • Enterprise Project & Portfolio Execution

  • Provide executive oversight for a diverse portfolio of enterprise initiatives spanning business applications, infrastructure, data and analytics, automation, and operational technology.
  • Establish effective mechanisms for managing scope, schedules, budgets, dependencies, risks, and resource allocation, and resolve cross-functional obstacles that threaten delivery commitments or business outcomes.
  • Maintain consistent visibility into portfolio performance, financial exposure, delivery risks, and executive decision requirements, supported by disciplined vendor management and accountability for external implementation partners.
  • Develop governance and prioritization practices that accommodate the distinct requirements of three publicly traded companies while identifying shared capabilities and economies of scale, maintaining financial controls, documentation, and governance consistent with public company expectations.

    • Innovation, Automation & Continuous Improvement

  • Modernize project delivery through artificial intelligence, intelligent automation, advanced analytics, and emerging delivery methodologies, selectively introducing tools and practices that reduce administrative overhead and improve the productivity of project managers, analysts, and process engineers.
  • Establish performance metrics that measure business outcomes, delivery predictability, resource effectiveness, and stakeholder satisfaction, and promote a culture of continuous improvement, experimentation, and evidence-based decision-making. Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

    • What do you need to succeed?

  • 15+ years of progressive experience in technology leadership, enterprise transformation, project portfolio management, or business process improvement.
  • 7+ years of experience leading managers and multidisciplinary teams in complex enterprise environments.
  • Bachelor’s degree, or equivalent combination of education and experience
  • Demonstrated success establishing, transforming, or significantly improving enterprise technology delivery organizations, including large-scale transformations involving significant changes to technology, business processes, and organizational operating models.
  • Demonstrated experience transforming enterprise platforms such as ERP, HCM, CRM, ITSM, and financial systems.
  • Deep understanding of project and portfolio management, business analysis, process engineering, and organizational change management, including Lean, Six Sigma, Agile, and hybrid delivery models.
  • Exceptional executive communication, negotiation, conflict resolution, and stakeholder management skills, with a demonstrated ability to influence senior executives and drive alignment across complex organizations without relying solely on direct reporting authority.
  • Strong financial acumen, including technology investment planning, business case development, budgeting, and value realization, with experience overseeing complex, multimillion-dollar technology portfolios and enterprise implementations.
  • Demonstrated ability to recruit, develop, mentor, and retain high-performing technology professionals.
  • Experience supporting multiple publicly traded companies, diversified enterprises, or complex shared-services environments.
  • Experience operating in entertainment, media, sports, hospitality, or other technology-intensive businesses.
  • Experience applying AI, automation, and advanced analytics to enterprise operations and technology delivery, including familiarity with project management and workflow digitization software (e.g., Wrike, ServiceNow).
  • PMP certification required; additional credentials such as PgMP, Prosci, or Lean Six Sigma preferred.

    • Special Requirements:

  • Primarily office-based at 2 Penn Plaza, New York, NY, with periodic presence required at venue and office locations across New York, Chicago, and Las Vegas. Evening and weekend availability is required periodically in support of live event operations and enterprise implementation cutover activities.
  • Must be able to work a flexible schedule, and extended hours, inclusive of weekends, nights and holidays required.

    • #LI- Onsite

    Pay Range$251,000—$300,000 USD

    At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

    We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.

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