Automotive

BDC Sales & Service Manager - INFINITI Stuart!

Stuart, FLOnsiteFull TimeManager / HeadPosted 22 days ago

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Required skills

BDC management
automotive
CRM proficiency
customer-first mindset
analytical
organized
turn data into action
holding people accountable

Nice to have

high-volume environment
luxury automotive

Role summary

INFINITI Stuart, part of Murgado Automotive Group, seeks an experienced BDC Manager to lead a high-performing team in a luxury automotive dealership. The role involves overseeing daily BDC operations, refining processes to drive appointments, coaching representatives to exceed goals, tracking KPIs, and ensuring seamless lead management across sales, service, and marketing. The ideal candidate has proven BDC management experience, a track record of team leadership in fast-paced environments, strong coaching and accountability skills, and CRM proficiency. This position offers competitive compensation, performance bonuses, growth opportunities within a family-owned group, and a collaborative culture.

BDC Sales & Service Manager – INFINITI Stuart
Part of Murgado Automotive Group

INFINITI Stuart, a flagship dealership within the prestigious Murgado Automotive Group, is looking for an experienced, energetic BDC Sales & Service Manager who thrives on leading a high-performing team and delivering an exceptional client experience. If you love luxury automotive, coaching people to win, and turning leads into loyal customers, this is your next move.

What You’ll Own

Lead the daily operations of the BDC so every lead is worked quickly, professionally, and consistently
Build and refine processes that drive more quality appointments for both sales and service
Coach, train, and motivate BDC representatives to hit (and exceed) individual and team goals
Own the numbers — track KPIs, spot trends, and continuously improve conversion and customer satisfaction
Partner closely with Sales, Service, and Marketing so leads never fall through the cracks
Set the standard for how clients are treated from the very first contact

What We’re Looking For

Proven BDC management experience (automotive preferred)
Track record of leading a successful team in a fast-paced, high-volume environment
Strong coaching ability and comfort holding people accountable
Excellent communication skills and solid CRM proficiency
Customer-first mindset with a focus on building lasting relationships
Analytical, organized, and able to turn data into action

Why INFINITI Stuart & Murgado Automotive Group

Competitive base salary + performance bonuses
Full benefits: medical, dental, vision, and 401(k) with company match
Clear path for growth inside a multi-store, family-owned group
Modern facility and a collaborative, high-standards culture
Employee discounts on vehicles, parts, and service
The chance to represent INFINITI and help shape the client experience at one of South Florida’s premier dealerships

Ready to lead a team that sets the bar for customer engagement?
Apply today and let’s talk about your next chapter with INFINITI Stuart and Murgado Automotive Group.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.

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