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Building Materials, Manufacturing, Construction

Customer Service Rep II

Los Angeles, CAOnsiteFull TimePosted 21 days agoVisa sponsorship available

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Required skills

  • Customer Service
  • quotes
  • orders
  • SLA
  • email
  • voicemails
  • pricing
  • negotiating skills
  • glass systems
  • web site

Nice to have

  • Associates Degree

Role summary

The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers by understanding CRL products, offering solutions, and facilitating a unique customer experience. Responsibilities include providing domestic and export quotes, converting quotes to orders, meeting SLA for quote turnaround, maintaining product knowledge, updating notes on open quotes/orders, and managing customer communication throughout the business process. The role requires excellent customer service skills, the ability to work at a fast pace, knowledge of pricing and negotiation, and proficiency in using CRL's website and business software. The position offers a pay range of $24-$25 USD per hour.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You Will Get To Do

The Customer Service Representative (CSR) provides exceptional customer service to all CRL customers. Through the detailed understanding of all CRL products the CSR offers solutions and facilitates a unique experience for all internal and external customers. The CSR will be engaged and collaborate with the team through Communication, Respect and Loyalty to best serve the customer. In addition, resolves products and service problems, processes orders and serves as an ambassador (customer advocate) between customers and CRL.

Job Responsibilities

  • Providing domestic and export quotes to customers and converting quotes to orders
  • Meet or exceed SLA for quote turn around for Core Product Group
  • Maintain broad knowledge of Core Product Group products to offer customer
  • Create a sense of urgency to lead our customer to release quotes to order in a timely manner for CRL to meet the project's critical path.
  • Responsible for updating notes on any open quotes and orders that are not resolved within the business day on a consistent daily basis.
  • Manage requests with use of the following:
  • Exercise discretion and independent judgment during the business process:

    Qualifying

    Quoting (Export or Domestic)

    Closing

    Converting (Project Managing)

    Effectively maintain communication with CRL customers during all business process stages.

    Maintain a manageable workload to not exceed 24-hour backlog on emails and returning voicemails.

    • What We Are Looking For

  • High School diploma or equivalent, Associates Degree preferred but not required
  • Ability to work at a fast pace and stay current with all inquiries and follow up tasks
  • Knowledge of general pricing and margins applied and negotiating skills
  • General understanding of glass systems
  • Effective navigation of CRL’s web site and business software to retrieve product and business transaction information
  • Must be organized and have the ability to prioritize effectively
  • Must have excellent customer service skills; Ability to exercise tact and discretion, and good self-expression
  • Demonstrate critical thinking and independent thinking skills to anticipate and resolve issues
    • Position Pay Range $24—$25 USD

    What OBE Offers You

  • Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
  • Work-life balance – PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
  • Training – We will equip you with the knowledge and skills you need to succeed

    • OBE Privacy Policy

    OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

    Ready to apply?
    You'll be redirected to Oldcastle BuildingEnvelope's application page.

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