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Building Materials, Manufacturing, Construction

Technical Estimator and Project Manager III (Spec, Entrance Hardware)

Los Angeles, CAOnsiteFull Time$32,689–$47,600 /yrPosted 16 days agoVisa sponsorship available

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Required skills

  • Sales
  • Customer Satisfaction
  • Order Management
  • Quote Turnaround
  • Inquiry Response
  • ERP
  • SLA
  • Technical Knowledge
  • Bid Requests
  • Specifications

Role summary

The Specialist III is a senior sales professional focused on customer satisfaction and account growth within the entrance hardware sector. This role involves managing orders, quotes, and inquiries, acting as a liaison between customers and internal departments. Key responsibilities include delivering excellent customer service, possessing high-level technical product knowledge, understanding bid requests, and supporting sales targets with a closing ratio greater than 30%. The position requires strong customer service, critical thinking, problem-solving, pricing, and negotiation skills, with a preference for an Associate degree.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You'll Get to Do

The Specialist III is a senior, customer-focused professional responsible for processing sales and ensuring customer satisfaction. This role serves as the primary contact for a select group of customers, fostering account growth and satisfaction. You will act as a liaison between customers and CRL’s internal departments, ensuring customer needs are met.

Job Responsibilities

Customer experience

  • Deliver world-class customer service, managing order management, quote turnaround, and inquiry response times.
  • Listen to customer needs, demonstrate empathy, and provide troubleshooting assistance.
  • Document customer interactions in ERP and maintain effective communication.
  • Provide accurate quotations and meet SLA for quote turnaround.
  • Follow up with customers to maintain and establish account assignments

    • Technical competency

  • Possess high-level technical knowledge of products, services, and procedures.
  • Understand bid requests through specifications/drawings and product compatibility.
  • Stay updated with new product launches and adhere to outlined procedures.
  • Serve as a subject matter expert (SME) in your product group.

    • Cross functional interaction

  • Communicate effectively on behalf of customers and provide valuable feedback.
  • Support the sales team in achieving sales targets and KPIs.
  • Demonstrate a closing ratio greater than 30% on all quotes.

    • What We are Looking For

  • High School diploma or equivalent; Associate degree preferred.
  • Ability to work at a fast pace and manage inquiries and follow-up tasks.
  • Knowledge of pricing, margins, and negotiating skills.
  • Understanding of glass systems and effective navigation of CRL’s website and business software.
  • Excellent customer service skills, critical thinking, and independent problem-solving abilities.
    • Position Pay Range $32.69—$47.60 USD

    What OBE Offers You

  • Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
  • Work-life balance – PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
  • Training – We will equip you with the knowledge and skills you need to succeed

    • OBE Privacy Policy

    OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

    Ready to apply?
    You'll be redirected to Oldcastle BuildingEnvelope's application page.

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