Office Services Manager

Location: 10913 S River Front Parkway, South Jordan, UT 84095

Schedule: 8:30AM-5PM M-F

Who is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and terminal companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa, and Australasia. This role is a part of the North America Group (NAG) region within the NAG HQ office located in Utah.

The Role
The Office Services Manager supports the delivery and continuous improvement of workplace operations across North America. The role combines regional financial administration, vendor and service-provider management, health and safety, emergency preparedness, employee engagement, compliance documentation, and workplace projects. In partnership with the Office Services team and local office contacts, this position helps ensure offices are safe, efficient, compliant, cost-conscious, and supportive of a positive employee experience.

Responsibilities:

Employee Engagement and Workplace Experience

• Coordinate employee engagement and workplace culture initiatives across North America, including engaging a cross-functional employee volunteer team (“Team Fun”) to support office events, recognition programs, celebrations, wellness initiatives, community programs, and employee appreciation activities.
• Partner with local offices and internal stakeholders to plan and execute programs that strengthen connection, service, and the overall employee experience.

Financial Administration and Operational Reporting 

• Manage end-to-end processing of office services invoices across North America, including documentation, coding, cost allocation, validation, approvals, payment tracking, record retention, and resolution of vendor or account discrepancies. 
• Partner with Finance to track office expenditures, prepare monthly spend and accrual reporting, analyze trends, support forecasting, monitor budget adherence and sustainability-related metrics, and identify cost-saving opportunities.

Vendor, Facilities and Workplace Operations 

• Establish and maintain productive relationships with vendors, suppliers, property management, and service providers; coordinate access, scheduling, preventative maintenance, service delivery, and workplace projects. 
• Monitor service quality, responsiveness, contract compliance, and costs; obtain quotes, support provider evaluations and procurement activities, and escalate risks and recommendations to the Office Services leadership.
• Support office moves, expansions, renovations, equipment and furniture needs, facilities issues, and other workplace initiatives across North America.

Health, Safety and Emergency Preparedness 

• Coordinate workplace health, safety, emergency preparedness, and compliance programs, including inspections, drills, emergency response teams, employee communications, training, and readiness reviews. 
• Maintain current safety equipment, emergency supplies, floor plans, response assignments, certification records, and supporting documentation; coordinate CPR, First Aid, and other required safety training. 
• Support OSHA and applicable local compliance requirements through documentation, workplace inspections, employee awareness, and audit readiness.

Compliance, Business Continuity and Special Projects 

• Maintain and update Office Services procedures, workplace standards, business continuity materials, floor plans, emergency guides, manager and receptionist resources, and regulatory response documentation, including each office's Dawn Raid Preparation Box. 
• Coordinate updates when office layouts, policies, operational needs, or regulatory requirements change, ensuring required documents remain accurate, accessible, and audit-ready. 
• Conduct operational analysis and reporting, coordinate cross-functional initiatives, and provide support for travel, events, reservations, and other Office Services priorities or special projects.

Qualifications:

• Bachelor's degree in Business Administration, Facilities Management, Operations, or a related field preferred; equivalent relevant experience may be considered. 
• Minimum 4 years of progressive experience in office services, facilities management, workplace operations, corporate administration, or a related field; experience supporting multiple offices or a regional operation strongly preferred. 
• Strong financial administration experience, including invoice processing, cost allocation, expense management, budget tracking, accruals, financial reporting, and vendor issue resolution. 
• Demonstrated experience managing vendors, property or building partners, service levels, workplace projects, and cross-functional stakeholders. 
• Working knowledge of workplace safety, emergency preparedness, OSHA-related practices, business continuity, and compliance documentation. 
• Strong analytical, organizational, communication, customer service, and problem-solving skills, with the ability to manage multiple priorities and deadlines. 
• High attention to detail and the ability to maintain accurate, confidential, and audit-ready records. 
• Proficiency in Microsoft Office, particularly Excel, and experience using financial, procurement, invoice workflow, or workplace management systems. 
• Ability to work independently, exercise sound judgment and discretion, influence without direct authority, and escalate material risks with clear recommendations. 
• Ability to work onsite and support occasional travel or extended hours for office projects, events, audits, or emergencies.

OOCL Benefits
All full-time employees enjoy these outstanding benefits, while in a safe, friendly, clean, business casual office environment. Benefits include:

• Medical & Dental premiums 100% company paid
• Optional Vision Insurance
• 401(k) Retirement Plan + Pension Plan
• Paid Personal Days in addition to PTO + Separate Paid Sick Time Off
• Major Holidays Paid
• Tuition Assistance after 12 months
• Employee Assistance Program
• Excellent Growth and Advancement Opportunities
• Referral bonus

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.