Program Manager

Organization Summary: Established in 1993, Operation Dignity (OD) is a nonprofit organization that conducts outreach and operates emergency, transitional, and permanent housing programs throughout Alameda County. Our mission is to create pathways to health and housing for the most vulnerable individuals experiencing homelessness in our community, with a special focus on Veterans and people living in encampments. Among our core values are meeting people where they are while cultivating a strong peer community, inclusive of race, religion, gender, sexual orientation, and disability.

Position Summary: Dignity Village is an interim housing site that provides supportive services for up to 61 clients while they stabilize and prepare to transition from homelessness to permanent housing. The Program Manager is a critical member of the Dignity Village leadership team, building positive relationships with participants, staff, and community partners.

Essential Job Functions

The Dignity Village Program Manager reports to the Executive Director and will be responsible for ensuring that the site provides a safe and healthy environment by supporting clients in obtaining their housing goals and services. The Program Manager will oversee day-to-day operations of the site, including management of all direct service staff and the security contractor, as well as participating in multiple standing meetings with the city and other service providers. Duties include, but are not limited to:

Staff Supervision:

• Supervise onsite team, leadership and management, guidance, support, and mentorship.
• Ensure that rosters and occupancy numbers are accurate and updated daily.
• Manage the site intake process through the County’s Coordinated Entry System and in partnership with City of Alameda and Building Futures for Women and Children.
• Design and implement policies, including intake and discharge policies; data collection; and standards for service delivery.
• Communicate expectations to staff regarding performance and implement standards for accountability and performance improvement.
• Arrange training and professional development opportunities for staff and teams.
• Provide emergency/backup support for critical incidents, while supporting staff in developing their own judgment in handling these incidents.
• Work with RAB Committee, and Resident Services Coordinator to engage in client activity development onsite.

Partnerships and Agency Representation:

• Liaise with the City of Alameda and other funders regarding program compliance and changes.

Partner with the City around client service needs, and staff concerns/feedback to the City.

• Develop and nurture partnerships with external agencies to broaden services available to clients.
• Support staff in hosting site visits requested by the City of Alameda or other stakeholders.
• Represent Operation Dignity, and specifically the Dignity Village program, in meetings with other agencies or community stakeholders.
• Monitor Operation Dignity staff data entry and contract compliance to ensure that all data related and reporting metrics are being collected and tracked accurately.
• Manage purchasing and supply ordering, in partnership with OD management, monitor expenses and proactively flag any areas of anticipated cost over budget for approval from the City of Alameda.
• Participate in regular management team meetings to build consistent practices and policies.
• Conduct regular supervision sessions to enhance skills and safeguard personal health and wellness.
• Participate in strategic planning, training, and team-building sessions, as requested.
• Help create a positive, productive, and supportive team and work environment.
• Other duties as assigned.

Physical Demands:

• Ability to lift, carry, push, and/or pull objects weighing up to 50 pounds.
• Ability to frequently go up and down stairs.
• Ability to stand, walk, and sit for extended periods as required to perform essential job functions

Knowledge, Skills, and Abilities:

• BA required, but a master's degree preferred with five years' experience in non-profit leadership demonstrating knowledge of case management principles, housing/employment support, housing retention strategies, client intervention strategies.
• Must have relevant experience providing direct services to homeless individuals.
• Experience with site or property management preferred.
• Cultural competency, with the ability to maintain effective professional relationships and boundaries with culturally and racially diverse staff and clients.
• Strong verbal, written, and communication skills.
• Strong ability to manage accurate data collection and oversee a budget.
• Able to bring compassion, patience, tenacity, and dedication
• Self-starter and self-motivated, able to take initiative on behalf of staff and clients.
• Experience leading a diverse staff and building team initiatives and morale.
• Ability to maintain confidentiality & manage boundaries in a social service environment.
• Valid driver’s license and clean driving record required.

Operation Dignity is an Equal Opportunity Employer that values diversity, equity, and inclusion as essential to our mission. Operation Dignity does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability in admission to, access to, treatment in, or employment in its programs and activities. Black, Indigenous, People of Color, and individuals with lived experience are encouraged to apply.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• We appreciate your interest in joining our team! Due to the high volume of applications we receive, we’re only able to contact candidates whose qualifications best match the requirements of the position. If you meet the qualifications, we will be in touch to discuss next steps. Thank you for your understanding.
• Employment Relationship Disclosure

To help ensure appropriate reporting relationships, please disclose if you have a relative, household member, or close personal relationship with anyone currently employed by the organization.

If yes, please provide the employee’s name and department: *\_\_\_\_\_\_**\_\_*\_\_

• To be considered, please submit a cover letter that specifically addresses how your experience relates to this position.

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Alameda, CA 94501: Relocate before starting work (Required)

Work Location: In person