IT Operations Administrator

Lehi, UTOnsiteFull TimePosted 17 days agoVisa sponsorship available

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Required skills

IT Operations Administrator
IT environment
employee IT requests
devices
secure
well maintained
access
SOC 2
HIPAA
GDPR

Nice to have

SaaS company
regulated environment
medical device environment
password management
security awareness tooling
CompTIA A+

Role summary

Pearl is seeking an IT Operations Administrator to manage the daily health of its IT environment. This role involves being the primary contact for employee IT requests, ensuring system and device security and maintenance, and managing user access. The administrator will collaborate with the Security Operations & Compliance Analyst to support SOC 2, HIPAA, and GDPR compliance. Key responsibilities include managing IT tickets, onboarding/offboarding processes, identity and access management, endpoint device fleet, SaaS platforms, cloud configurations, and IT asset inventory. The position requires 2+ years of IT administration experience, hands-on skills with endpoint and identity management platforms, and experience with Google Workspace and ticketing workflows. A service-minded approach and ability to work independently in a fast-paced environment are essential. The role is hybrid, requiring 3 days per week in the Lehi, Utah office.

About Pearl

Pearl is shaping the future of dentistry with a suite of AI solutions developed to establish higher standards of quality and care for patients worldwide. Since 2019, our team has engineered FDA-cleared computer vision capabilities for interpretation of 2D and 3D dental imagery; industry-leading capabilities which clinicians, practice owners, labs, and insurers use to elevate the efficiency, accuracy, and consistency of dental care around the world.

The Role

We are seeking an IT Operations Administrator to own the day-to-day health of Pearl's IT environment. You will be the first point of contact for employee IT requests, keep our systems and devices secure and well maintained, and make sure people get the right access on day one and lose it on their last. You will work closely with the Security Operations & Compliance Analyst so our controls are operating and documented for SOC 2, HIPAA, and GDPR.

Key Responsibilities

Support & Service Delivery

Serve as first point of escalation for internal IT requests and tickets, triaging and resolving issues within agreed turnaround times.
Track ticket volume and turnaround, and recommend process improvements.
Maintain IT knowledge base articles and employee how-to guides.

Identity, Access & Onboarding/Offboarding

Run new-hire onboarding and offboarding, including provisioning and deprovisioning of accounts, hardware, and system access.
Administer identity and access management, SSO, role-based permissions, and least-privilege access across SaaS tools (e.g., Google Workspace, Slack, Notion, Qualio, Vanta).
Perform periodic user access reviews and remediate findings.

Endpoints, Systems & Assets

Manage the device fleet, including MDM enrollment, patching, encryption, and compliance monitoring.
Administer and monitor SaaS platform and cloud configurations for security and availability.
Maintain the IT asset inventory and software licenses, and manage renewals.

Compliance Support

Collect and maintain IT control evidence for audits in partnership with the Security Operations & Compliance Analyst.
Follow and help improve IT-related SOPs and policies.
Support IT aspects of vendor and new-tool onboarding.

Qualifications

2+ years of experience in IT administration, helpdesk, or systems management.
Hands-on experience with endpoint management, MDM, and identity/access management platforms.
Experience administering Google Workspace and other SaaS tools.
Experience supporting onboarding and offboarding and working in a ticketing workflow.
Strong written and verbal communication skills, with a service-minded approach.
Ability to work independently and prioritize in a fast-paced, small-team environment.
Willingness to work from our Lehi, Utah office 3 days per week.

Preferred Qualifications

Experience in a SaaS company; a regulated or medical device environment is a plus.
Exposure to SOC 2, HIPAA, or similar security frameworks and compliance tools such as Vanta.
Experience with password management and security awareness tooling.
Relevant certifications (e.g., CompTIA A+/Security+, Google Workspace Administrator) are a plus.

What We Offer

Competitive Benefit and Compensation Offerings
Ongoing Training and Development Opportunities
Unaccrued, Flexible PTO
Hybrid: 3-days in office

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