Service Center Manager

We're Hiring: Service Center Manager

Location: Louisville, KY 
Company: Peli BioThermal

About Us: 

Peli Biothermal designs, manufactures and services the packaging solutions that protect the medicines that save lives. Every day, countless treatments need to be transported to those that need them. A single dose may cost over $100,000 and be someone’s last hope of beating a terrible illness. As they travel, by road and air, these medicines need to be kept safe and at very precise temperatures. Their journeys might take them from dry heat in India, to frozen conditions in Iceland. It’s our job to ensure they remain safe, effective and ready to save lives – no matter the conditions. We’re a global market leader in our space, we’re growing and we’re looking for great new talent to join our team.

What You'll Do:

As a Service Center Manager, you'll lead the daily operations, people, and performance of our Louisville Service Center. You'll oversee product refurbishment, repair, kitting, preconditioning, assembly, and delivery while ensuring we meet customer expectations for safety, quality, service, and cost. You'll build a strong team, improve operational processes, manage resources, and work closely with customers and internal partners to keep our Service Center running safely and effectively.

• Lead daily Service Center operations, ensuring staffing, equipment, materials, and schedules align with customer commitments and business priorities.
• Coach, train, and develop employees while building a culture of accountability, teamwork, safety, and continuous improvement.
• Maintain a visible presence on the operations floor to support employees, address challenges, and improve daily performance.
• Ensure employees are properly trained and qualified and follow established standard operating procedures (SOPs).
• Oversee refurbishment, repair, kitting, preconditioning, assembly, and delivery activities to maintain quality and service standards.
• Monitor key performance indicators (KPIs) related to Safety, Quality, Service, and Cost, identifying performance gaps and implementing corrective actions.
• Develop and manage site budgets, control operating expenses, and identify opportunities to improve productivity and resource utilization.
• Lead process improvement initiatives focused on workflow, capacity, facility layout, and operational performance.
• Oversee materials purchasing, inventory management, and inventory accuracy to ensure operational readiness.
• Coordinate domestic and international freight and transportation activities with carriers, customers, and business partners.
• Serve as a primary point of contact for customers and internal stakeholders, resolving service issues and maintaining strong relationships.
• Partner with cross-functional teams to support new customer onboarding, product launches, and service initiatives.
• Collaborate with teams across the Global Services Network to implement operational improvements and business initiatives.
• Ensure compliance with company policies, safety procedures, quality standards, and applicable requirements.
• Perform additional duties as assigned.

What We’re Looking For

• Bachelor's degree or an equivalent combination of relevant education and experience.
• Minimum of 5 years of site management or comparable operations leadership experience.
• Proven ability to lead, coach, and develop teams while building a positive and accountable workplace culture.
• Experience managing daily operations, staffing, budgets, and operational performance.
• Strong understanding of operational KPIs, performance management, and continuous improvement.
• Ability to identify operational challenges, conduct root cause analysis, and implement practical solutions.
• Experience managing competing priorities and making decisions in a fast-paced operational environment.
• Strong organizational and planning skills with the ability to translate business objectives into actionable plans.
• Excellent communication and relationship-building skills when working with employees, customers, and cross-functional teams.
• Proficiency in Microsoft Office, particularly Excel, and experience using business systems to track and report operational performance.

Preferred Qualifications

• Experience with ERP systems and inventory management.
• Experience working in regulated or quality-driven manufacturing, distribution, or service environments.
• Experience leading continuous improvement projects, process improvements, or organizational change initiatives.

What’s In It For You: 

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans, holiday pay, and extra vacation purchase opportunities.
• 401(k) plan with immediate match.
• Comprehensive benefits options, including pet insurance.
• Health Savings Account contribution.
• Wellness Discount Program.
• Global Mental Wellness Program.
• Quarterly Employee Celebration Days.
• Peer-to-Peer Recognition Program.
• Service Recognition Program.
• Employee discounts on Pelican products, branded apparel, and gear.
• Employee referral program.
• Opportunities to collaborate with teams across different business functions and locations.
• And more!

Peli Biothermal’s reputation is based decades of delivering quality, reliability and innovation. We deal with temperature ranges down to -198.5°C and we can guarantee temperature stability for 200 hours or more without needing powered temperature control.

Quality is at the heart of everything we do. Across our production and assembly lines, in our service centers, and for everyone who supports them, attention to detail and high personal standards matter. It’s about teamwork – all of us doing our part, as part of something bigger that makes a difference.

That means it’s genuinely all about people. Our people are our biggest asset and we passionately believe in helping everyone fulfil their potential. That’s why we’re investing heavily in development and making career progression accessible for all who want it. We offer practical technical skills, and core skills training that’ll help you unlock new opportunities for growth which maybe even you don’t realise you’re capable of.

Don't just take our word for it - our commitment to our people has led to us being named in the 2026 Culture Excellence Awards as one of the Top Places to Work for both Employee Well-Being and Professional Development. As we grow, we want to help you grow too so we offer structured Development Plans to all employees and have created our own School of Cool, a virtual University for core skills which is available to everyone. Many who initially join as temporary workers convert to permanent employment enjoying a long-term career with us and progressing through multiple roles, with increased pay, as they gain new skills and experience. We advertise our vacancies at all our sites and we always prefer to hire internally wherever possible. So if you join our team we hope you’ll want stay for the long term, and grow along with us.

Compensation & Benefits:
Our compensation reflects the cost of labor across several U.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this position is listed below. Pay within this range varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.