Assistant Manager
Required skills
- Microsoft Suite
- problem resolution skills
- high school diploma/GED equivalent
Nice to have
- fitness industry
Role summary
The Assistant Manager will support the oversight of gym operations to ensure an exceptional member experience and a financially successful club. Responsibilities include assisting with staff recruitment, hiring, training, and development, maintaining a welcoming atmosphere, and ensuring superior customer service. The role involves staff scheduling, supervision, and issue resolution, as well as front desk activities like answering phones, member check-ins, new member sign-ups, and tours. Additional duties include facility cleanliness and maintenance oversight, supply ordering within budget, and tracking statistics and reports. The position requires strong customer service, supervisory, problem-resolution skills, basic computer proficiency, and CPR certification.
- Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Club Manager as needed.
- Assist in scheduling and supervising staff.
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- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
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- Assist in resolving or escalating employee issues or concerns.
- Involved in all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members into the system.
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- New member sign-up.
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- Take prospective members on tours.
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- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Assist in ordering of supplies using specific budget based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup support for any employee who is absent.
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma/GED equivalent required.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
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