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Health & Wellness, Direct Selling, E-commerce

Consumer Experience Campaign Specialist

Scottsdale, AZOnsiteFull TimePosted 29 days agoVisa sponsorship available

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Required skills

  • consumer campaigns
  • campaign execution
  • consumer journey
  • retention
  • product education
  • reorder
  • win-back
  • retail-to-VIP conversion
  • loyalty
  • writing

Nice to have

  • lifecycle marketing
  • customer engagement
  • CRM communications

Role summary

Plexus Worldwide is seeking a Consumer Campaigns Specialist to coordinate and execute campaigns focused on customer discovery, engagement, and retention. This role involves developing clear communications across the consumer journey, collaborating with various departments like Marketing, Digital, and Analytics, and using consumer insights to improve campaign effectiveness. The ideal candidate has strong writing and campaign coordination skills, with at least three years of experience in marketing campaigns, lifecycle marketing, customer engagement, digital marketing, or CRM communications. A Bachelor's degree in Marketing, Communications, or a related field is preferred. The role is based onsite in Scottsdale, Arizona.

The RolePlexus Worldwide is seeking a Consumer Campaigns Specialist to coordinate and execute campaigns that help consumers discover the value of our products, get started, reorder, and stay engaged. This role develops clear, relevant communications across the consumer journey and works with Marketing, Digital, Product, Field Development, Customer Service, and Analytics to bring campaigns to life.This role is ideal for someone who combines strong writing and campaign coordination skills with curiosity about consumer behavior and a drive to improve retention.

Employee Value PropositionHelp build the next generation of consumer engagement at Plexus. You will shape communications at important moments in the consumer journey, contribute to more personalized campaigns, and see how your work affects customer relationships, retention, and growth.

Key Performance Objectives

  • Establish a reliable consumer campaign process and calendar, keeping priorities, owners, approvals, and launch dates clear.
  • Execute targeted campaigns that improve onboarding, product education, reorder, retention, and win-back.
  • Develop communications that encourage retail customers to become VIP customers.
  • Use consumer insights and campaign results to improve messaging, timing, and engagement.

    • Performance AccountabilitiesCampaign Planning and Execution

  • Coordinate consumer campaigns from brief through launch, managing timelines, audience requirements, creative assets, approvals, and deployment.
  • Maintain the campaign calendar and align communications with key moments across the consumer journey.
  • Write and refine consumer-focused messaging that is clear, helpful, and consistent with campaign objectives.

    • Cross-Functional Coordination

  • Partner with Marketing, Digital, Product, Field Development, Customer Service, Analytics, and other teams to align campaigns with consumer needs and business priorities.
  • Coordinate reviews, communicate status, resolve open items, and confirm campaigns are ready to launch.
  • Support targeted pathways for onboarding, product education, reorder, retail-to-VIP conversion, loyalty, and win-back.

    • Measurement and Improvement

  • Monitor engagement, conversion, reorder, retention, and consumer response trends.
  • Prepare campaign recaps and recommend improvements to messaging, segmentation, timing, and delivery.
  • Support testing, personalization, and automation as consumer engagement capabilities grow.
  • Work occasional evenings, weekends, or holidays as business needs require.

    • Performance Qualifications

  • Education: Bachelor’s degree in Marketing, Communications, Digital Marketing, or a related field; equivalent related experience considered.
  • Experience: At least three years of experience in marketing campaigns, lifecycle marketing, customer engagement, digital marketing, or CRM communications. Four years of experience with consumer lifecycle or retention campaigns preferred.
  • Campaign Execution: Ability to coordinate campaigns across channels, manage details and deadlines, and move work through review and launch.
  • Writing and Communication: Strong writing skills and the ability to create clear, relevant communications for different consumer audiences.
  • Consumer Insights: Understanding of lifecycle stages, segmentation, onboarding, reorder behavior, and retention; ability to use campaign results to recommend improvements.
  • Collaboration and Judgment: Strong attention to detail, sound judgment, and the ability to work effectively across teams and changing priorities.
  • Work Location: Ability to work onsite in Scottsdale, Arizona.

    • About Plexus

    Founded in gut health. Experts in microbiome. Plexus Worldwide®, headquartered in Scottsdale, Arizona, is a renowned direct-selling company recognized as a top employer. Over the past 18 years, Plexus has dedicated itself to promoting hope, health, and happiness through its scientifically backed, innovative dietary supplements, weight management products, and personal care products, sold primarily through Plexus Brand Ambassadors. As a six-time Best Places to Work awardee, Blue Zone-approved employer, and an AZ Most Admired Company, Plexus prides itself on its robust organizational culture and commitment to community support and philanthropy. Our team is driven by a shared mission to empower individuals to achieve their health and wellness goals while offering additional income through the sale of products. Join us to be part of a team that values people, innovation, wellness, and community impact.

    Benefits

  • Highly rated and competitive medical plans.
  • 401 (k) with company match and immediate vesting.
  • 1-on-1, personalized health coaching.
  • Many other voluntary benefits.

    • To learn more about Plexus Worldwide, please review our careers page at www.plexusworldwide.com/careers.

    Learn more about our One Plexus culture. Watch this short video to see how our values, people, and purpose come together to make Plexus a great place to grow and make an impact. https://plexusworldwide-1.wistia.com/medias/zhfpm3vi4o.

    Thank you for taking the time to apply for an opportunity with our One Plexus team! If you had any issues during the application process, please get in touch with us directly at careers@plexusworldwide.com.

    We are committed to protecting the privacy and security of your information. Visit our Candidate Privacy Notice for additional information.

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