Overnight Customer Service Representative

This job is located at 2486 Grand Concourse, Bronx, NY 10458

PLS® Overview:

Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the “face” of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities:

Providing outstanding customer service to ensure repeat business

Educating our customers on our products and services

Ensuring all transactions are completed in compliance with federal, state, and local regulations

Following company policies and procedures

Maintaining a balanced cash drawer

Completing all transactions accurately, including cash handling

Using our point-of-sale system to access information and process transactions

Resolving customer complaints or referring complaints to the Store Manager for resolution

Helping to maintain a neat and clean store environment for our customers and team members

Performing other duties as instructed by management

Job Requirements:

Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred

Ability, willingness, and comfort to engage with customers

Strong verbal communication

Ability to offer products and services to customers based on their needs

Exceptional attention to detail and ability to multi-task

Professional appearance and demeanor

Must be honest and have integrity

Able to work flexible hours, including early morning, evenings, weekends, and holidays

English fluency is required

English/Spanish bilingual is a plus

Physical Requirements:

Must be able to stand for extended periods

Ability to lift up to 15 lbs. with little assistance

Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Benefits:

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS:

Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

New York Pay Band $17—$18.50 USD