White Glove Installation Technician

Job Details: Job Location: DiaMedical Location - Farmington Hills, MI, Salary Range: Undisclosed, DiaMedical USA is a fast-growing medical equipment distributor looking to fill a White Glove Installation Technician (Travel) position in our Farmington Hills, MI office. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers. The White Glove Installation Technician is part of a growing team that will be responsible for installing simulation training equipment onsite at customer locations across the US. This position will be based out of our Farmington Hills, MI warehouse with frequent overnight travel to deliver, install, and set up equipment and fixtures. When not traveling, this position will assist other assembly teams onsite in our warehouse. This position requires the need to be very detail-oriented, able to follow assembly instructions, possess professional customer service skills, and be able to travel for up to a week at a time. Key Responsibilities and other duties as assigned: Travel to customer locations to complete the setup and installation of medical simulation equipment, including assembling and installing hospital beds, furniture, curtains, and related equipment. Travel may be conducted using a company-provided vehicle or by air. Assist with warehouse receiving operations, including unloading deliveries, inspecting incoming materials for accuracy and damages, and verifying quantities against shipping documentation. Assist with order fulfillment, including picking, packing, staging, preparing, and shipping customer orders accurately and efficiently. Operate forklifts and other warehouse equipment as needed, following all required safety procedures and operating guidelines. Act as an authorized point of contact to sign for deliveries at DiaMedical’s warehouse location as well as at customer locations. Assist with SimRig manufacturing, production, and assembly, including preparing materials, assembling components, and completing production tasks according to established specifications. Assemble items according to instructions using provided tools, including but not limited to screw guns, circular saws, jigsaws, drills, and hammers. Complete inventory management activities, including inventory counts, cycle counts, and monitoring warehouse supplies. Monitor and report project progress, successes, challenges, and issues throughout customer installations and production activities. Complete production reports, installation documentation, and other required paperwork accurately and timely. Attend company meetings at the warehouse and home office and present information to team members as needed. Communicate and interact professionally with customers, vendors, delivery personnel, and other site-appointed liaisons. Adhere to all company safety policies and safe-working procedures, including reporting known safety risks, equipment concerns, or violations to management. Assist with general warehouse operations, SimRig production, and other operational duties during non-travel periods. Perform other duties as assigned by the team lead, supervisor, or management. Education: High school diploma or general education degree (G.E.D.). Travel: 65% domestic travel for up to a week at a time. Skills and Experience: Ability to read, understand, and execute blueprints and dimensioned diagrams. Valid driver’s license and ability to be able to travel domestically. Ability to lift 75 lbs. Proven ability to operate hand and power tools while using ladder. Operate push carts and pallet jacks. Ability to make independent decisions while at work locations regarding sourcing missing materials. Must be dependable and able to work on specified work schedules that will include overnights for installs and service at customer site. Previous experience working with a moving or installation company is helpful. Experience with wood working and assembly is a plus. Benefits and Compensation: Competitive wages. Medical, dental, and vision insurance coverage options. 401(k) with company match. Paid time off and paid company holidays. Casual dress code. The opportunity to make a difference in the ever-growing healthcare field. Physical and Cognitive Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to sit; talk; hear; use hands to finger, handle, or feel; and reach with hands and arms. The employee is required to stand; walk; lift and/or move up to 50 pounds. No employee is authorized to lift weight over 50 pounds without assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. This role requires the individual to be able to understand, remember, apply and communicate routine information; apply common sense and make routine decisions; communicate interactively and understand and follow oral and written instructions; and use basic mathematical skills including counting, adding, subtracting, multiplying and dividing. , DiaMedical is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. Information is available here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Qualifications: