Customer Success Manager

At Poka, we're changing how the world's industrial teams work — capturing the knowledge of their best people and putting it in every operator's hands.

Our connected worker platform is purpose-built for manufacturing and the wider industrial world, with industrial AI inside the shift, not on top of it. The result: frontline performance that becomes compounding knowledge and measurable impact — every shift, every site, every region.

We're proud to support global leaders like Nestlé, Bosch, Mars, and Danone across 3,000+ sites in 70+ countries. And as a fast-growing part of the IFS family, you'll join a team whose daily work directly shapes the platform behind how modern manufacturing gets done.

Customer Success Manager, Manufacturing

At Poka, we're changing how the world's industrial teams work, capturing the knowledge of their best people and putting it in every operator's hands.

Our connected worker platform is purpose-built for manufacturing and the wider industrial world, with industrial AI inside the shift, not on top of it. The result: frontline performance that becomes compounding knowledge and measurable impact, every shift, every site, every region.

We're proud to support global leaders like Nestlé, Bosch, Mars, and Danone across 3,000+ sites in 70+ countries. And as a fast-growing part of the IFS family, you'll join a team whose daily work directly shapes the platform behind how modern manufacturing gets done.

You've spent time on the floor. You know what an unplanned stop or a rushed changeover really costs. Now you get to help the plants using Poka fix those problems at scale.

Role overview

As a Customer Success Manager, you'll look after a portfolio of manufacturing customers and help them get real, measurable value from Poka. You'll guide sites from early adoption through to renewal, help their teams apply Poka to their CI and TPM work, and become the person they call when they want to do more.

You'll report to our Director of Customer Success and work alongside experienced Senior CSMs who'll help you ramp up. Your manufacturing background is the foundation. We'll teach you the SaaS side.

What you'll be doing

What you bring

No SaaS experience? That's fine. If you understand how a plant runs and you enjoy helping people get better at their jobs, we'd love to hear from you, even if you don't tick every box.

Why Poka

You'll join a team that knows manufacturing from the inside, with Senior CSMs to learn from and a clear path toward Senior and Enterprise CSM roles as you grow. Your work shows up on the floor: in faster onboarding, fewer repeat problems and frontline teams that keep what they know.

What we offer:

*Certain benefits are exclusively accessible to employees in Canada.

Want to learn more about our culture? Click HERE.

Please note: An understanding of English is essential at Poka, as it is the language used during company-wide meetings and many internal communications, ensuring effective collaboration and decision-making. In addition, as Poka operates in an international environment, English is the primary language for communicating with our clients and partners, enabling us to better serve them and represent Poka in a professional manner.