Sr. Customer Success Director - Pharmaceutical Brands

Before you apply: To save us both time, energy, and anxiety, please apply only if you have account management or customer success experience servicing pharmaceutical brands. This is a 100% remote position that must be performed within the United States. Sadly, we can't facilitate VISAs.

Cover letters are welcome, appreciated, and reviewed by a human.

About PrescriberPoint

The brainchild of David Ricks, CEO of Lilly, and incubated by Boston Consulting Group's Digital Ventures, PrescriberPoint is a Series A healthtech firm funded by Lilly, Pfizer, Adobe, and MasterCard. We help healthcare professionals reduce the time, tension, and anxiety they and their patients encounter during the prescribing journey. We want to make the script journey painless.

Our platform gives U.S. healthcare professionals a single place to find drug dosage and label details, drug interactions, coverage restrictions, prior authorization requirements, and patient affordability information — backed by a comprehensive database we call “Mapping the Drug Universe,” covering 9,000 brands, 15,000 drugs, and 20,000 over-the-counter products. It also offers tools for collaboration within practices and with pharmaceutical representatives, with AI functionality increasingly woven throughout. The result: less administrative friction, higher provider satisfaction, and patients who receive their medications more quickly and reliably.

Pharmaceutical manufacturers partner with us to reach and support prescribers through data-driven digital programs on that platform. This role owns those manufacturer relationships.

Position Summary

The Senior Director of Customer Success owns PrescriberPoint's largest and most complex pharmaceutical brand relationships. This is a senior individual contributor role: you will personally lead a portfolio of top-tier manufacturer accounts, set the standard for how we serve them, and carry the commercial responsibility for retaining and expanding that book of business.

Both account management and internal sales are central to the position. You will build trusted relationships across brand, marketing, market access, and digital teams at each manufacturer; translate complex data and technology into insight your clients can act on; and pursue and close additional revenue across existing and new brands. The work you do here — the playbooks you write, the account reviews you run, the way you handle a hard conversation — shapes the model the rest of the customer success organization follows.

Key Responsibilities

Account Management & Client Relationships

Strategic Customer Success Planning

Operational & Project Management

Data-Driven Insights & Reporting

Organizational Leadership & Enablement

Required Competencies

Education & Experience

Compensation

Base Salary: $150,000 – $180,000, depending on experience, location, and qualifications.

Bonus/Commission: Up to 20% of base salary, based on performance metrics.

Equity: Eligible for company stock options.

So, why (on earth!) would you want to leave what you’re doing and join us?

- We have a really good shot at denting a critical shared universe and improving the lives, and careers, of millions of HCPs, patients, and their families (...and even their pets!) by getting fellow humans on medications faster.

- We hire adults with a Trust-first/It's All Life philosophy

- We have some great benefits for a firm at our stage: 401(k) w/matching, commute from your kitchen (or camper van), Open PTO (which leaders use!), remote stipend, yearly education budget, fertility and family building support, caregiving assistance, and enhanced primary care coverage, and of course, health insurance. We pay 90% of premiums and fully fund the HSA option deductible.

- Work and learn from some of the smartest yet humblest and respectful people in the business

- We’re (objectively) way better looking than our competitors :-)

Beliefs:

PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics.