Customer Development Representative – Samples & Prior Authorization

RemoteRemoteFull Time$70,000–$85,000 /yrPosted 3 days ago

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Required skills

HCP engagement
sample request process
provider relationships
script lift
CRM
virtual engagement tools
HubSpot
Zoom
call outcomes
follow-ups

Nice to have

sample facilitation
prior authorizations
Salesforce

Role summary

PrescriberPoint is seeking a Customer Development Representative (CDR) to engage, educate, and activate Healthcare Professionals (HCPs) on their Samples product. This remote role focuses on driving sample utilization, deepening provider relationships, and contributing to script lift. The CDR will guide providers through sample requests, consult on access and adherence, and analyze utilization data. Key responsibilities include high-touch service via phone, Zoom, and email, and documenting activities in CRM. Requires 5+ years of HCP-facing sales or account management experience in healthcare/pharmaceuticals, proven success in driving prescription growth, and proficiency with CRMs and virtual engagement tools.

Customer Development Representative

Hello! Please give this job description a thorough perusal before you decide to apply. There are aspects that will immediately knock you out of contention and we don’t like raising hopes unnecessarily. For example: if getting past gatekeepers sounds like a grind instead of a puzzle, or recording interactions in our CRM comes off a chore, you’re sadly not the human we’re looking for. Note: The Tablestakes requirements and What Makes You Shine.

Cover letters are welcomed, appreciated, and reviewed (by a human). Applicants must reside in the States. We cannot facilitate VISAs.Location: 100% Remote w/ occasional in-person meetups

Reports to: Director of HCP Customer Success

Who is PrescriberPoint?

PrescriberPoint, a Series A startup incubated by BCG Digital Ventures and funded by Lilly, Pfizer, MasterCard, and Adobe, is modernizing how U.S. healthcare professionals (HCPs) get patients on therapy. Our platform streamlines prescribing by bringing together trusted drug information, coverage and prior authorization requirements, patient affordability options, and practice tools—while enabling compliant collaboration with pharmaceutical brand teams. PriorAuth is our flagship AI-powered workflow automation platform, transforming healthcare case management from manual processes to intelligent, automated conversations. Position Overview:The Customer Development Representative (CDR) at PrescriberPoint is a strategic role focused on maximizing engagement, education, and utilization of our Samples product with HCPs on behalf of our pharmaceutical sponsors. With a strong background in HCP engagement and workflows, the CDR enables and drives sample pull-through, deepens provider relationships, and contributes to quantifiable script lift.

Key Responsibilities:

Engage, educate, and activate targeted HCPs with our Samples functionality.

Guide providers through the sample request process and identify reorder opportunities proactively.

Consult HCPs and office staff to improve access and adherence.

Deliver high-touch service via phone, Zoom, and email, using a strategic, consultative approach to maximize utilization.

Analyze utilization data to identify opportunities for follow-up, expanded service use, and retention.

Partner with internal cross-functional teams to refine scripts, outreach cadences, and follow-up workflows.

Document all activities in CRM with a focus on call outcomes, follow-ups, and value attribution.

Provide real-time product feedback to internal functions

Tablestakes:

5+ years of HCP-facing sales or account management experience in healthcare, pharmaceuticals, or specialty services.

Proven success in driving prescription growth and service utilization.

Excellent communication, problem-solving, and organizational skills.

Highly proficient with CRMs and virtual engagement tools (e.g., HubSpot, Zoom).

Self-starter with a passion for improving the provider and patient experience.

What Will Make You Shine:* Experience with sample facilitation* Experience facilitating prior authorizations.Compensation: $70 to $85k base + performance bonus

So, why (on earth!) would you want to leave what you’re doing and join us?

- We have a really good shot at denting a critical shared universe and improving the lives, and careers, of millions of HCPs, patients, and their families (...and even their pets!) by getting fellow humans on medications faster.

- We hire adults with a Trust-first/It's All Life philosophy

- We have some great benefits for a firm at our stage: 401(k) w/matching, commute from your kitchen (or camper van), Open PTO (which leaders use!), remote stipend, yearly education budget, fertility and family building support, caregiving assistance, and enhanced primary care coverage, and of course, health insurance. We pay 90% of premiums and fully fund the HSA option deductible.

- Work and learn from some of the smartest yet humblest and respectful people in the business

- We’re (objectively) way better looking than our competitors :-)

Beliefs:

PrescriberPoint is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics.

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