Patient Services Specialist - Patient Engagement - Full time, Variable, Remote

RemoteRemoteFull TimeEntry-level (exp-based)Posted 1 month agoVisa sponsorship availableHidden Gem · Himalayas

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Required skills

patient-centered
coordinated access
health network
scheduling appointments
patient health applications
informational resource
health system
Patient Engagement Center
personalized assistance
Providence St. Joseph Health

Nice to have

technical support experience

Role summary

Providence is seeking a Patient Services Specialist - Patient Engagement to join their remote team. This role focuses on providing patient-centered, coordinated access to healthcare services, fostering relationships with patients, and acting as an entry point into the health system. Responsibilities include navigating the health network, scheduling appointments and classes, and offering tier 1 technical support for patient health applications. The position is part of the Patient Engagement Center (PEC) team, dedicated to high-touch, personalized assistance across Providence St. Joseph Health regions.

Providence is calling for Patient Services Specialist - Patient Engagement - Full time, Variable, Remote

The Care Access Liaisons provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics. As they do so, they foster and nurture relationships with existing patients and those seeking treatment. Care Access includes 'find a physician' navigation within a health network, scheduling appointments and classes, providing tier 1 technical support with patient health applications, and functioning as an entry point and informational resource for patients into the health system. This position is part of the Patient Engagement Center (PEC) team, which provides high-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

2 years Customer service experience, preferably in a healthcare environment.
2 years Experience interacting with and engaging customers virtually over the phone.

Preferred Qualifications:

1 year Technical support experience.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

Originally posted on Himalayas

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