Director of Operations

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do. At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people-first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level.

What you will have an opportunity to do:

The Director of Operations oversees the Front Desk, AC Lounge, and Residence Inn Breakfast teams to ensure exceptional guest experiences, operational excellence, and financial performance. This leader drives service standards, team development, guest satisfaction, and brand compliance while supporting the overall success of the hotel.

Key Responsibilities

Lead daily operations of the Front Desk, AC Lounge, and RI Breakfast departments.

Ensure Marriott brand standards and service expectations are consistently achieved.

Drive guest satisfaction, service recovery, and operational efficiency.

Manage departmental labor, expenses, and revenue performance.

Hire, train, coach, and develop team members and supervisors.

Monitor guest feedback and implement continuous improvement initiatives.

Ensure compliance with safety, sanitation, alcohol service, and company policies.

Serve as a key member of the hotel's leadership team and Manager on Duty as needed.

What are we looking for?

Qualifications

3+ years of hotel leadership experience managing multiple departments.

Front Office and Food & Beverage management experience required.

Strong leadership, communication, and problem-solving skills.

Marriott experience preferred.

Ability to lead teams in a fast-paced, guest-focused environment.

Compensation:

$95000

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$100000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.