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Renewable Energy, Battery Recycling, Manufacturing, Cleantech, Automotive

Senior Manager, Field Performance Engineering, Energy Storage

San Francisco, CAOnsiteFull TimeManager / Head$230,000–$300,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

  • Service Engineering
  • Technical Operations
  • Battery Energy Storage System
  • BESS
  • power electronics
  • energy storage
  • Electrical Engineering
  • Mechanical Engineering
  • Systems Engineering
  • electromechanical

Nice to have

  • startup environments
  • Product Management

Role summary

Redwood Materials is seeking a Senior Manager for Field Service Engineering & Technical Operations to build and scale their Service Engineering department for their Battery Energy Storage System (BESS) product line. This role involves transitioning the team from hands-on support to a structured organization, owning the technical boundary between field operations and core engineering. Responsibilities include establishing support frameworks, defining O&M handoff protocols, driving root-cause engineering solutions, recruiting and mentoring a team, leading technical investigations, and influencing product design for improved reliability and maintainability. The ideal candidate has technical depth in power electronics and energy storage, with experience scaling service engineering in fast-paced environments.

About Redwood Materials

Redwood Materials was founded in 2017 by JB Straubel, co-founder and former CTO of Tesla, on a simple but radical idea: the critical minerals powering the energy transition already exist. They just need to come back. Today Redwood is the largest lithium-ion battery recycler in North America — recovering, refining, and redeploying critical minerals from end-of-life batteries back into the supply chain. On the energy side, Redwood has deployed the largest second-life battery project in the world, delivering power to AI data centers in months rather than years using proprietary energy architecture engineered entirely in-house. The company is profitable, the market it operates in is projected to grow 20 to 50 times over the next decade, and Redwood is the only company with the supply chain, the technology, and the operational scale to lead it.

Position Summary:

The Senior Manager, Field Performance Engineering, Energy Storage is accountable for the health of the deployed battery energy storage system (BESS) fleet. The role establishes, manages, and grows a multifunctional department spanning service engineering, applications engineering, field quality engineering, and reliability engineering. The position owns fleet-level statistical reporting on product quality and reliability, directs technical investigations of field issues, and establishes the frameworks that connect field operations to product engineering, including fleet monitoring, escalation, operations and maintenance handoff, and service tooling. This is a fully on-site role at 100 Hooper in San Francisco, with semi-regular travel to field sites.

Essential Duties and Responsibilities

  • Manages and grows a multifunctional department of service, applications, field quality, and reliability engineers, including hiring and developing functional leads
  • Accountable for the quality and reliability performance of the deployed BESS fleet
  • Establishes fleet-level statistical reporting on product quality and reliability, including failure rates, availability, and warranty trends, for engineering and executive leadership
  • Directs technical investigations of field failures across electrical, thermal, controls, software, and power conversion systems through root cause and corrective action closure
  • Establishes escalation tiers, service-level agreements, and handoff criteria between operations and maintenance, service engineering, and product engineering, along with frameworks for fleet monitoring, service tooling, and service documentation
  • Manages applications engineering support for customer system sizing, integration, and site-specific configuration
  • Manages the feedback loop from field data to product engineering, defining reliability and serviceability requirements for current and next-generation systems

    • Skills, Knowledge, and Abilities

  • Bachelor's degree in Electrical, Mechanical, or Systems Engineering or a related field; Master's degree preferred
  • 10+ years of experience with complex electromechanical, power electronics, or grid-scale energy systems, including 3+ years of people management
  • Experience working safely on high-voltage AC and DC systems, including applicable electrical safety practices
  • Working knowledge of BESS architecture, including energy management, battery management, power conversion, protection, and thermal management systems
  • Working knowledge of reliability engineering methods, including failure rate modeling, failure mode and effects analysis, and corrective action tracking
  • Experience establishing structured escalation models between field operations, service engineering, and product engineering
  • Ability to travel up to 25% of the time and to support off-hours escalations as required

    • In accordance with California pay transparency laws, the salary range for this position is listed below. Actual compensation may vary based on a variety of factors, including experience, education, and skills.

    California Pay Range:$230,000—$300,000 USD

    The position is full-time. Compensation will be commensurate with experience.

    We collect personal information (PI) from you in connection with your application for employment with Redwood Materials, including the following categories of PI: identifiers, personal records, professional or employment information, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. If you have additional privacy-related questions, please contact us at privacy@redwoodmaterials.com.

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