Retail, Automotive, Powersports

Asst. Service Manager - RideNow Austin

Austin, TXOnsiteFull TimeManager / HeadPosted 24 days ago

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Required skills

management experience
retail environment
dealership
service operations
workflow optimization
technician productivity
team-building
communication skills
customer satisfaction
problem resolution

Nice to have

commission based pay
medical insurance
dental insurance
vision insurance
life insurance
short-term disability insurance

Role summary

RideNow Powersports in Austin is seeking an Assistant Service Manager to lead their service team. This role involves managing daily operations, overseeing scheduling, workflow, parts coordination, and ensuring repair order accuracy. The manager will drive key performance metrics such as service revenue, technician efficiency, and customer satisfaction scores. Responsibilities include leading and developing the team through coaching and performance management, collaborating with other departments, resolving customer concerns, and maintaining accurate records. A minimum of 2 years of retail management experience, preferably in a dealership, with a strong understanding of service operations and leadership skills is required. Familiarity with dealer management tools like CDK or Lightspeed is preferred.

RideNow Powersports - Austin is looking for a Asst. Service Manager who’s ready to deliver top-tier service!

What You’ll Do:

Lead your team, manage operations, and ensure an outstanding experience for every customer.
Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
Lead and develop your team through ongoing coaching, performance management, and training
Collaborate with other department heads to streamline communication and maximize the overall dealership experience
Ensure all safety standards and manufacturer requirements are consistently met
Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
Maintain accurate records and ensure proper cashiering and documentation practices
Foster a strong team culture with a focus on accountability, continuous improvement, and results

Qualifications

What We’re Looking For:

2+ years of management experience in a retail environment (dealership preferred)
A deep understanding of service operations, workflow optimization, and technician productivity
Strong leadership and team-building skills
Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
Mechanically knowledgeable and familiar with service diagnostics and repair processes
Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
Motorcycle endorsement preferred
Ability to stay organized and manage time effectively
Must be able to stand for extended periods of time
Must be able to safely push motorcycles weighing up to 850lbs
Must be able to safely and efficiently move through the dealership premises—including indoor showrooms, vehicle lots, and service areas—while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
Must be able to frequently bend, kneel, crouch, and reach to perform job duties.

Why Join RideNow?

Commission based pay
Medical, dental, and vision insurance
Employer paid life and short-term disability insurance
Employee discounts

All applicants must pass pre-employment testing including background check, MVR, and drug screening.

IND02

Ready to apply?

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