Director, Account Management (SMB Channel)

About the role

We are looking for a pragmatic, growth-minded Account Management & Sales Director with a proven track record of success to lead our remote US-based Account Management team. As a Director of Account Management, you will coach and develop SMB Account Managers in our Channel Account Management org. You will staff and lead the teams to meet company objectives for growth, margin, and customer retention. You will be responsible for defining, managing & executing key lifecycle events for customers across segments within the channel.

What you will do

• Build strong account management teams that consistently meet and exceed quota
• Define and manage key customer lifecycle events for the SMB segment across three distinct verticals in SMB and track outcomes
• Provide leadership and direction to a high-performance team – including hiring, training, and pace setting
• Develop specific and targeted goals and quotas to expand and accelerate revenue opportunities
• Create, monitor, and manage key performance metrics
• Find innovative and creative ways to improve and increase performance
• Implement best practices to support consistent and consultative sales and client success processes
• Develop and refine an effective go-to-market strategy as we expand 
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need

• A minimum 5 years of experience scaling and managing a client-facing sales or account management team in a fast-paced environment
• Previous experience as a top-performing account manager or sales executive
• Proven track record of team quota-attainment via new product sales and upgrades (license expansion sales are not likely relevant)
• Proven leadership skills, people management skills
• Great with numbers including strong analytical skills
• Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company
• Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly
• Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small
• High integrity individual who’s enthusiastic about building a great company for the long term
• Courage to challenge the status quo when logic and reason require it. See something broken? Fix it

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The base variable split for this part of the business is 60/40. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

*Commission is not guaranteed