General Manager
Required skills
- sales
- membership growth
- staff management
- customer service
- fitness
- retail
- financial management
- ClubReady
- data management
- prioritization
Nice to have
- boutique fitness
- grass roots marketing
- networking
- mentorship
- disciplinary action
- community events
Role summary
Riser Fitness, a large and long-operating Club Pilates franchisee, is seeking a General Manager to oversee all studio operations, including sales, instructors, and staff. The role involves leading sales efforts, driving membership growth, preventing attrition, and managing four revenue streams: memberships, retail, private training, and teacher training. The General Manager will hire, train, and manage Sales Associates and instructors, utilizing independent judgment and discretion. Key responsibilities include lead generation, implementing sales processes, managing staff schedules, inventory, customer service, and studio policies. Proficiency in ClubReady software is required. This is a full-time, onsite position with a base salary of $58,000-$60,000 and potential total compensation up to $78,000 including bonuses.
ABOUT US:
Be a part of the growing boutique fitness industry and join our Studio Team! Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment! Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. Riser Fitness is one of the largest and longest operating franchisees.
POSITION:
The General Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The General Manager will hire, train and manage Sales Associates within their studio.
The General Manager will utilize discretion and independent judgment in managing the studio and directing the work of employees.
REQUIREMENTS:
- 2+ years of retail/service sales or fitness sales experience.
- Confident in generating personal sales and training Sales Associates in sales
- Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
- Ability to excel in a fast changing, diverse environment.
- Ability to recognize areas of improvement and make changes using good judgement.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, ability to prioritize and meet deadlines.
- Professional, punctual, reliable and neat.
- Strong attention to detail and accuracy.
- Trustworthy and ability to handle confidential information.
- Ability to work harmoniously with co-workers, clients and the general public.
- Proficiency with computers and Studio software.
RESPONSIBILITIES:
- Lead generation including Grass Roots Marketing and Networking
- Implement sales process to schedule prospects into Intro classes
- Membership sales
- Manage staff schedule
- Ensure that studio retail/products are stocked with accurate inventory counts
- Train and Supervise Sales Associates
- Hire/Manage instructors at the studio
- Proficiency in ClubReady, to include revenue reports, attendance reports, etc.
- Review instructor evaluations and assist in mentorship/disciplinary action as needed
- Independently make decisions related to high level customer service
- Collect out-standing dues
- Maintain cleanliness and organization of the Pilates Studio
- Enforce Club Pilates policies and procedures
- Ensure all forms, administrative supplies, and studio literature is stocked and visible
- Schedule and participate in networking/community events and studio promotions
- Strategically manage marketing campaigns to generate leads for the studio
BENEFITS AND PERKS:
- Starting Base Salary - $58,000-60,000
- $76,000-78,000 potential total comp including bonuses
- Monthly performance bonus opportunities up to $18,000 annually
- Health Benefits
- 401K
- Paid Time Off
- Unlimited growth potential within the company
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