Auctions, E-commerce, Industrial Equipment, Logistics

Collections Account Manager

Burnaby, BCHybridFull TimePosted 1 month ago

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Required skills

collections
auto loans
commercial collections
financial institutions portfolios
process gaps
negotiation
payment timelines
partial payments
default fees
reporting

Nice to have

self-motivated
initiative
phone etiquette

Role summary

Ritchie Bros. is seeking a Collections Account Manager to collect outstanding balances across their platforms. This role involves managing early-stage collections for commercial and some consumer accounts, prioritizing workloads, and identifying process improvements. The Collections Account Manager will negotiate payment terms, resolve early defaults, reduce collapse rates, and report on work queue results. Key qualifications include 5 years of collections experience in auto loans, commercial collections, and financial institution portfolios, strong communication, negotiation, and problem-solving skills.

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

Responsible for the early-stage collections on majority commercial and some consumer accounts.
Prioritizes collections of accounts within team.
Identifies process gaps and recommends solutions for improvements.
Problem solves a solution for early defaults and collapses and presents to management.
Responsible for reducing the collapse rate.
Track and report (excel and qualitative feedback) on work queue results.
Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
Responsible for operational issues.
Performs other duties as assigned.

Qualifications

5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
Strong communication skills – listening to customers and understanding their situation
Excellent phone etiquette
Strong written communication through email
Excellent questioning and probing skills.

Ritchie Bros. (NYSE and TSX: RBA)
Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/

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