Talent & Development Manager - Kona Village

Job Description

OVERVIEW/BASIC FUNCTION:

Manage the training and development function for the property to include scheduling and facilitating existing programs, implementing new programs, and ensuring that all training and development standards are met.

RESPONSIBILITES:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Ensure that standards are maintained at a superior level on a daily basis.

• Manage/organize/facilitate/design training and development programs.

• Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.

• Facilitate RHR mandated training programs.

• Develop and distribute monthly training calendar.

• Coordinate trainers needed for various programs utilizing training team and department managers.

• Develop and ensure utilization of TREES manuals

• Market and maintain the E-Center.

• Support the training for and continued use of Rosewood Resources tool.

• Maintain accurate records of participants in each training session.

• All other duties as required.

QUALIFICATIONS:

• Experience: Two years experience as a hospitality trainer or training manager. Hotel operations experience also desirable.

• Education: Bachelor's degree in hospitality, hotel management, human resources or a relevant field of work, or an equivalent combination of education and work-related experience.

• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

• Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.

• Language: Required to speak, read and write English, with fluency in other languages preferred.

• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and associates.

Salary: $85,000-$95,000/annual

About Us

Located on the Kona Coast of the Big Island of Hawai‘i, the iconic Kona Village Resort welcomes back ‘ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort draws inspiration from the history of the site, local culture and natural elements. Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort’s beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.

General Information

Country/Region United States of America Province/City Hawaii Hiring Entity Kona Village Resort, A Rosewood Resort Department Talent and Culture Job Type Full-time Permanent