Dispatch Coordinator

East Hartford, CTOnsiteFull TimeEntry-level (exp-based)Posted 1 month agoVisa sponsorship available

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Required skills

DOT regulations
dispatch systems
Microsoft Office Suite
customer service
scheduling
route planning
data entry

Nice to have

transportation management systems

Role summary

A full-time, on-site Dispatch Coordinator in East Hartford, CT, responsible for coordinating the safe and efficient movement of customer products. This role involves assigning workloads to drivers, monitoring product movements, resolving delivery and scheduling issues, and accurately capturing operational data in real-time using transportation management systems. The coordinator ensures timely pickups and deliveries, manages driver schedules and performance, communicates effectively with customers regarding service issues, and maintains compliance with DOT regulations and company policies. A high school diploma/GED or equivalent experience, 1-2 years of related experience, strong communication skills, knowledge of DOT rules, and proficiency in dispatch systems and Microsoft Office are required.

This full-time Dispatch Coordinator will work on-site in East Hartford, CT Schedule: Sunday - Thursday Hours: Day Shift Coordinate the timely movement of customer's product in a safe, efficient manner, in compliance with company rules and DOT regulations. Assign workload to available drivers, monitor product movements and resolve delivery and scheduling issues. Properly use the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.

Responsibilities:

Responsible for the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment.
Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
Monitor drivers' hours of service to prevent DOT violations.
Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items. Responsible to update driver and dispatch information into dispatch system real time.
Monitor and promote safety in all areas of dispatch.

QualificationsJob Requirements/Minimum Qualifications: Education: High school diploma/GED or equivalent work experience. Experience: 1-2 years of Transportation, dispatching, terminal assistant, customer service or other related experience.

Excellent written and verbal communication skills.
Knowledge of DOT rules and regulations required.
Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.

Benefits: Ruan provides benefits which include: Medical, Dental, Vision, Disability, Life, as well as 401K and Paid Time Off.

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Dispatch Coordinator

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Required skills

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