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Scenthound Corporate Scenters Verified
Pet Care, Franchising, Retail

General Manager

Birmingham, ALOnsiteFull TimeManager / Head$50,000–$60,000 /yrPosted 1 month ago

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Required skills

  • Management experience
  • Customer service experience
  • Sales expertise
  • Exceptional customer service
  • Labor Efficiency Ratio
  • Average Ticket Price
  • Rebook Ratio
  • Membership sales
  • Health and wellness education
  • Dog wellness and safety

Nice to have

  • Retail
  • Restaurant

Role summary

Scenthound is seeking a General Manager to lead their Scenter operations. This vital role requires strong leadership, sales expertise, and exceptional customer service skills. The ideal candidate will be a hands-on leader responsible for managing day-to-day operations, driving membership sales through education, and developing a knowledgeable and effective team. Key responsibilities include upholding quality and safety standards, managing client expectations, and ensuring adherence to company practices. This position emphasizes critical KPIs such as Labor Efficiency Ratio, Average Ticket Price, and Rebook Ratio.

Perks and Benefits:
  • Competitive salary base pay, ; performance bonuses
  • Medical, dental, and vision insurance benefits
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary service membership
About the Position:The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.
This position requires: 
  • Management experience
  • Customer service experience (retail, restaurant)
  • Strength to lift up to 70 pounds; stamina to stand for long periods of time
  • Reliable transportation
  • Willingness to work in a smoke-free environment
Who We Are Looking For:We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
Tasks:
  • Drive membership sales through health and wellness education
  • Maintain a knowledgeable team that prioritizes dog wellness and safety
  • Provide leadership, guidance, and mentorship for the Scenter employees
  • Drive employee development through leadership, training, and performance reviews
  • Uphold quality standards through hands-on participation, employee audits, and training
  • Promptly and accurately communicate information from upper management to your team
  • Identify when/ where help is needed and provide assistance to keep Scenter on schedule
  • Create an environment conducive to teamwork, open communication, and Scenthound values
  • Manage client expectations; Resolve customer concerns
  • Ensure the safety of dogs and team members at all times
  • Adhere to Scenthound sanitary and cleaning practices
Skills and Abilities:
  • Effective communication with team members and dog parents
  • Leadership, coaching, mentorship
  • Recruiting, hiring, and creating a happy and effective team
  • Problem-solving
  • Attention to detail
  • Time-management – ability to make an efficient schedule
  • Computer/ technology proficiency
  • Accountability; hold oneself and others to a high quality of services
Ready to apply?
You'll be redirected to Scenthound Corporate Scenters's application page.

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