Retail Groceries

Assistant Customer Service Manager - Hampton Village

Schnucks Hampton VillageOnsiteFull TimeManager / HeadPosted 1 month agoVisa sponsorship available

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Required skills

checker
customer service person
U-scan
service center
lottery
cash drawer audits
store safe management
checkout process

Nice to have

six months employment
one year employment
good standing
manager approval

Role summary

The Assistant Customer Service Manager will provide friendly and courteous service to customers, supervise checkers and baggers to ensure efficient checkout, and manage service center duties including lottery and cash handling. This role involves writing schedules for various front-end positions and stepping in for the Customer Service Manager when they are off-site. The position requires regular attendance and the ability to work on feet for the entire shift, with some bending, stooping, and lifting up to 25 pounds.

Job Description

This is not an official description, but represents major responsibilities an Assistant Customer Service Manager can expect to perform.

You could expect the position of Assistant Customer Service Manager to include the following:

DUTIES:

• Provide friendly and courteous service to customers
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Take on the duties of the Customer Service Manager when they are not on-site.
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

TRAINING

Training will be provided at store level.

PHYSICAL DEMANDS:

Bending
Stooping
Must be able to lift up to 25 pounds
Working on feet entire shift (4-8 hours)

Additional Requirements – Internal Candidates:

Store/Facility Teammates: minimum of six months employment with Schnucks preferred.
Store Support Center Teammates: minimum of one year employment with Schnucks preferred.
Must be in good standing (not on a performance improvement plan or active discipline).
If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.

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