Retail Groceries

(21 yrs+ to apply) Assistant Customer Service Manager - Richmond Center

Schnucks Richmond Heights, OHOnsiteFull TimeManager / HeadPosted 27 days agoVisa sponsorship available

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Required skills

Customer Service Manager
checker
bagger
U-scan
service center
utility payments
lottery
cash drawer audits
store safe management
checkout process

Nice to have

six months employment
one year employment

Role summary

This role is for an Assistant Customer Service Manager at the Richmond Center. The primary responsibilities include providing excellent customer service, supervising checkers and baggers to ensure efficient checkout operations, and creating schedules for various store personnel. The Assistant Manager will also perform service center duties such as handling utility payments, lottery sales, cash audits, and managing the store safe. The position requires the ability to perform all duties of a checker and customer service person, and to step in for the Customer Service Manager when they are unavailable. Training will be provided at the store level.

Job Description

This is not an official description, but represents major responsibilities an Assistant Customer Service Manager can expect to perform.

You could expect the position of Assistant Customer Service Manager to include the following:

DUTIES:

• Provide friendly and courteous service to customers
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Take on the duties of the Customer Service Manager when they are not on-site.
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to utility payments, lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

TRAINING

Training will be provided at store level.

PHYSICAL DEMANDS:

Bending
Stooping
Must be able to lift up to 25 pounds
Working on feet entire shift (4-8 hours)

Additional Requirements – Internal Candidates:

Store/Facility Teammates: minimum of six months employment with Schnucks preferred.
Store Support Center Teammates: minimum of one year employment with Schnucks preferred.
Must be in good standing (not on a performance improvement plan or active discipline).
If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.

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