Retail Groceries

(21 yrs+ to apply) Assistant Customer Service Manager - Lemay

Schnucks Lemay, MOOnsiteFull TimeManager / HeadPosted 1 month agoVisa sponsorship available

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Required skills

Customer Service
Supervision
Scheduling
Cash Handling
Store Operations
Checker
Bagger
U-scan
Service Center
Utility Payments

Nice to have

Schnucks Teammate
Store Support Center Teammate
Performance Improvement Plan
Active Discipline
Manager Approval

Role summary

Assistant Customer Service Manager responsible for providing excellent customer service, supervising front-end staff (checkers and baggers), creating schedules, and performing service center duties including cash handling and store safe management. This role requires reliability, the ability to stand for extended periods, lift up to 25 pounds, and may involve covering for the Customer Service Manager. Training is provided at the store level.

Job Description

This is not an official description, but represents major responsibilities an Assistant Customer Service Manager can expect to perform.

You could expect the position of Assistant Customer Service Manager to include the following:

DUTIES:

• Provide friendly and courteous service to customers
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Take on the duties of the Customer Service Manager when they are not on-site.
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to utility payments, lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

TRAINING

Training will be provided at store level.

PHYSICAL DEMANDS:

Bending
Stooping
Must be able to lift up to 25 pounds
Working on feet entire shift (4-8 hours)

Additional Requirements – Internal Candidates:

Store/Facility Teammates: minimum of six months employment with Schnucks preferred.
Store Support Center Teammates: minimum of one year employment with Schnucks preferred.
Must be in good standing (not on a performance improvement plan or active discipline).
If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.

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