Legal Services

Resolution Specialist

Plano, TXOnsiteFull Time$18–$20 /hrPosted 4 days ago

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Required skills

Microsoft Office
Word
Excel
PowerPoint
internet research
multi-task
professional working relationships
confidentiality

Nice to have

third party debt collection
legal debt collection

Role summary

Scott & Associates, PC, a legal recoveries firm, seeks a Resolution Specialist in Plano, TX. This role involves assisting consumers with debt repayment while adhering to all regulatory, client, and company policies. Responsibilities include acting as the initial point of contact, negotiating payment arrangements, making collection calls, following up on missed payments, and meeting monthly goals. The position requires strong negotiation and communication skills, proficiency in Microsoft Office, and the ability to manage time effectively and maintain confidentiality. Prior high-volume call center experience is required, with third-party/legal debt collection experience preferred.

Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we’ve grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide.

Our teams are driven, collaborative, and committed to delivering results.

We are seeking a motivated Resolution Specialist to join our Plano, TX-based team.

This role is bonus eligible up to $1400/month

Position Summary

Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
Negotiate payment arrangements based on Firm and client standards
Make outbound calls manually and via the Firm’s dialer system to attempt to collect consumer debts
Follow with consumers on missed and returned payments
Exhibit customer service standards consistent with all quality assurance expectations
Meet all monthly collection and production goals
Maintain knowledge of and follow all laws and regulations governing debt collection
Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed

Minimum Qualifications (Knowledge, Skills, and Abilities)

Two years of experience in a high-volume call center
Third party/legal debt collection experience preferred
Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
Strong negotiation skills
Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
Ability to multi-task and manage time effectively
Ability to be flexible to adapt and act quickly when urgent matters require it
Ability to maintain professional working relationships in a highly competitive environment
Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
Ability to maintain confidentiality

Benefits

Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.

401(k) with employer match

Please visit our website, www.spalaw.com,for more information on our Firm.

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