Ticketing, Live Events, E-commerce, Technology

Director of Engineering, Enterprise Product

RemoteRemoteFull TimeDirector$236,000–$341,000 /yrPosted 1 month agoVisa sponsorship available

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Required skills

AI-native engineering
AI-assisted software development
software development lifecycle
system architecture
platform modernization
technical strategy
product strategy
client conversations
sales conversations
implementation conversations

Nice to have

ticketing
live events
commerce
payments
reservations
inventory

Role summary

SeatGeek is seeking a Director of Engineering, Enterprise Product to lead the engineering organization responsible for their core ticketing management platform. Reporting to the VP of Engineering, this role involves setting technical direction, driving platform evolution, and pioneering AI-native engineering practices. The Director will partner closely with Product and Design leadership, manage Engineering Managers and senior technical leaders, and foster a culture of high ownership and strong execution. The ideal candidate has experience leading multiple engineering teams, strong technical judgment, and a point of view on AI's impact on software development. Experience with complex transactional systems is a plus.

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

Reporting to the VP of Engineering, the Director of Engineering will lead the engineering organization responsible for the systems at the core of how teams, venues, and promoters manage tickets and operate their businesses. Hundreds of major live event venues around the globe rely on the SeatGeek platform, including those home to the Dallas Cowboys, Cleveland Cavaliers, Florida Panthers, and Manchester United F.C.

You will set technical direction for this complex, mature platform while helping lead its evolution toward SeatGeek’s next generation of products and architecture. At the same time, you will help change how we build software as we move toward an AI-native engineering organization.

This role requires someone who can move comfortably between technology, product, and the ticketing domain. You will partner closely with Product and Design leadership, Engineering Managers, Senior Engineers, and our clients to turn complicated business problems into clear technical and product direction.

What you'll do

Set technical direction across US Ticketing, working with Engineering Managers and Staff+ engineers on architecture, system ownership, modernization, and platform boundaries

Lead the evolution of a mature, business-critical platform, balancing client commitments and near-term delivery with long-term reliability, scalability, and modernization

Stay close to the technology and contribute directly when useful, whether through code, prototypes, debugging, architecture reviews, technical designs, or documentation

Pioneering AI-native engineering by evolving how teams design, build, test, operate, and understand software, and by turning successful experiments into repeatable improvements

Partner as a peer with Product and Design leadership to shape strategy, not simply execute a roadmap

Develop a deep understanding of our clients and business, distinguish client-specific needs from durable platform opportunities, and participate directly in important client, sales, and implementation conversations when engineering context matters

Lead and develop Engineering Managers and senior technical leaders, creating clear ownership and strong leverage through others

Build a strong engineering organization by developing leaders, growing Staff+ talent, and evolving team structure as the business changes

Create an engineering culture that combines high ownership, healthy technical debate, strong execution, and sustainable performance

What you have

Experience leading multiple engineering teams and Engineering Managers in a complex software organization

Strong technical judgment and enough architectural depth to work credibly with senior engineers on difficult system and platform decisions

A willingness and ability to contribute technically when it is the highest-leverage way to help, including architecture, technical writing, prototyping, debugging, and code

Hands-on experience with AI-assisted software development and a strong point of view on how AI changes engineering practices and the software development lifecycle

Experience evolving mature, business-critical systems while continuing to deliver customer value

A track record of creating technical strategy from ambiguous product and business problems

Experience partnering closely with senior Product and Design leaders and learning complex customer domains quickly

Experience developing Engineering Managers and Staff+ engineers and creating leverage through other leaders

Strong cross-functional leadership, communication, ownership, and comfort making consequential decisions with incomplete information

Experience with ticketing, live events, commerce, payments, reservations, inventory, or similarly complex transactional systems is a plus

Our stack

US Ticketing includes mature systems that have powered some of the world’s largest live events for years alongside newer services and applications. We care much more about your ability to understand complex systems, make sound architectural decisions, lead modernization, and use new tools effectively than experience with any particular language or framework.

This is a deeply technical leadership role. We do not expect the Director to be the primary implementer, but we do expect them to be willing and able to contribute technically when it helps move the team forward. AI is becoming a core part of our engineering process, and this leader will help us rethink how teams build and evolve software in an AI-native development environment.

Perks

Equity stake

Discretionary annual bonus

Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely

A WFH stipend to support your home office setup

Unlimited PTO

Up to 16 weeks of fully-paid family leave

401(k) matching

Student loan matching program

Health, vision, dental, and life insurance

Up to $25k towards family building, reproductive health services and Gender-affirming care

$500 per year for wellness expenses

Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical

$360 per quarter to spend on tickets to live events

Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $236,000-$341,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.

To review our candidate privacy notice, click here.

Sample SeatGeek interview questions

1
Design a ticket reservation transfer system
system designmedium
2
Pacific and Atlantic Water Flow Calculate water flow from a matrix to the Pacific and Atlantic oceans. Input: heights = [[2,1],[1,2]] Output: [[0,0],[0,1],[1,0],[1,1]] Explanation: All cells can flow to both oceans because water can move to adjacent cells of equal or lower height or directly off the edges.
codingmedium
3
Product of Array Except Self Calculate the product of an array except for self without using division. Input: nums = [-1,1,0,-3,3] Output: [0,0,9,0,0] Explanation: The single zero zeros out all products except at its own index, which cleanly multiplies the remaining elements.
codingmedium
4
Implement String Compression Implement string compression. Input: chars = ["a","b","b","b","b","b","b","b","b","b","b","b","b"] Output: ["a","b","1","2"] Explanation: The letter 'a' appears once (so no number is appended), and 'b' appears 12 times, modifying the array in place to length 4.
codingmedium
5
Optimal Meeting Point Calculate the optimal meeting point for multiple people on a 2D grid. Input: grid = [[1,0],[0,1]] Output: 2 Explanation: The optimal meeting point is either (0,1) or (1,0), requiring exactly 1 step from each person resulting in a total distance of 2.
codingmedium

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