Medical Front Office - Patient Service Specialist
Required skills
- High School Diploma
- GED
- Medical Office Experience
- Insurance Verification
Nice to have
- Healthcare experience
- Bilingual
- Therapy Experience
Role summary
Seeking a Patient Service Specialist for an outpatient physical therapy center in Lakeland, FL. This full-time role involves managing patient and business operations at the front desk, ensuring an exceptional patient experience. Responsibilities include greeting and registering patients, scheduling appointments, communicating with various external parties, collecting co-pays, and managing insurance authorizations and verifications. The position offers mentorship, PTO, comprehensive health benefits, and a 401(k) match.
Overview
Position: Patient Service Specialist
Location: Lakeland, FL
Type of Employment: Fulltime
Schedule: Weekdays (Varies)
Compensation: Starting at $16/hour (pending experience)
When patients enter our outpatient physical therapy center in Lakeland, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Why Join Us:
- Start Strong: Our mentorship and orientation programs ensure a successful transition
- Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
- Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
- Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection
Check out the video below for additional insight into the work of our Patient Service Specialists!
Responsibilities
- Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
- Schedule patient appointments in person and via phone
- Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
- Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Qualifications
Minimum Qualifications:
- High School Diploma or GED
- 1 Year of Medical Office Experience
- Insurance Verification Experience
Preferred Qualifications:
- Health care experience
- Bilingual
- Previous Therapy Experience
Additional Data
Go Anywhere with Us! 1900 centers in 39 states offering internal movement.Equal Opportunity Employer/including Disabled/Veterans.
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