Healthcare, Physical Therapy, Rehabilitation Services

Medical Front Office - Patient Service Specialist

Ankeny, IAOnsiteFull TimeEntry-level (exp-based)$17–$20 /hrPosted 1 day agoVisa sponsorship available

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Required skills

Greet patients
Register patients
Schedule appointments
Collect co-pays
Insurance authorizations
Insurance verifications
Clinic Hours
Front Desk

Nice to have

Front Desk experience
Insurance Verification Experience

Role summary

Seeking a Patient Service Specialist for an outpatient physical therapy center in Ankeny, IA. This full-time role involves managing patient registration, appointment scheduling, co-pay collection, and insurance verification. The specialist will be the first point of contact for patients, ensuring an exceptional experience. The position offers competitive hourly pay, benefits including PTO and 401(k) matching, and a supportive mentorship program. A High School Diploma or GED is required, with a preference for candidates with 1 year of front desk or insurance verification experience.

Overview

Position: Patient Service Specialist

Location: 1450 SW Vintage Parkway, Ankeny IA 50023

Type of Employment: Full-time

Schedule: Weekdays, Monday through Friday (Clinic Hours between 7am-5pm)

Compensation: $17.00 - $20.00/hour

When patients enter our outpatient physical therapy centers, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

Start Strong: Our mentorship and orientation programs ensure a successful transition
Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
Schedule patient appointments in person and via phone
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

High School Diploma or GED

Preferred:

1 Year Front Desk experience
Insurance Verification Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans

Ready to apply?

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