Intake Coordinator

Title: Intake Coordinator

Department: Adult Day Services

FLSA Status: Non-Exempt

Reports To: Director

Summary:  Responsible for intaking in new participants; assisting participants in applying and renewing SF Paratransit; conducting outreach; managing and documenting the Child and Adult Care Food Program (CACFP) Program.

Essential Functions:

1. Handles all general inquiry calls and emails from potential participants and referral sources. Gather information from potential participants to complete a detailed intake form. Submit the Medical Treatment Plan to the participant’s medical physician and follow-up.

2. Conducts in-person and virtual presentation outreach in the community.

3. Assists the participants in applying and renewing the San Francisco Paratransit Group Van Transportation Service.

4. Assists and maintains participant’s Child and Adult Care Food Program (CACFP) eligibility annually. Maintain and input daily meal records.

5. Maintains the participant’s Adult Day Services Participant Agreement. 

6. Provides administrative support to the Director, including preparation of statistical reports and office administration.

7. Performs other duties as assigned.

Qualifications­:

1. High school diploma with a minimum of two years of office experience; an associate degree is preferred.

2. Basic skills and knowledge of Microsoft Office processing (Word, PowerPoint, Excel) in English and Chinese. 

3. Excellent organizational, interpersonal, verbal and written communication skills.

4. Bilingual in English and Cantonese.

5. Must have TB clearance within 12 months prior to employment and maintain clearance annually thereafter.

6. Must acquire CPR and First Aid certificates within 6 months of employment and maintain current certificates thereafter.

Self-Help for the Elderly is an Equal Employment Opportunity/Affirmation Action Employer and we welcome diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, age, national origin, sexual orientation, disability, protected veteran status or any other characteristics protected by law. We participate in E-Verify.

Qualified applicants with criminal history will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We may provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please call (415) 677-7600 for special assistance.