Business Office Director
Required skills
- senior living
- healthcare
- long-term care
- financial management
- Medicare
- Medicaid
- private insurance
- billing
- financial software
- accounting systems
Nice to have
- Bachelor’s degree
- accounting
- business administration
- healthcare administration
Role summary
The Business Office Manager oversees financial operations in a senior living community, including billing, accounts payable/receivable, payroll, and resident financial services. This role ensures accurate financial reporting, regulatory compliance, and efficient business office operations. Key responsibilities include managing resident accounts, supervising staff, monitoring cash flow, and supporting financial planning and strategic decision-making. A Bachelor's degree and 3-5 years of experience in senior living or healthcare financial management are preferred, along with strong knowledge of billing processes and financial software.
The Business Office Manager is responsible for overseeing the financial operations, billing, accounts payable/receivable, payroll, and resident financial services within the senior living community. This role ensures accurate financial reporting, regulatory compliance, and smooth business office operations to support overall community success.
Key Responsibilities:
Oversee accounts receivable and accounts payable, ensuring timely and accurate billing and payments.
Manage resident financial accounts, including monthly statements, deposits, and payment plans.
Ensure compliance with financial policies and regulatory requirements, including Medicaid, Medicare, and private insurance billing.
Supervise payroll processing, verifying accuracy and compliance with wage and hour laws.
Maintain financial records and reporting, collaborating with corporate finance teams and auditors as needed.
Monitor cash flow, budget performance, and expense control to support the
community’s financial health.
Coordinate with the Admissions and Sales teams to ensure seamless move-in
processes and financial documentation.
Provide support to residents and families regarding financial inquiries, billing issues, and payment arrangements.
Supervise business office staff, providing training and development to ensure efficiency and accuracy.
Assist the Administrator with financial planning, forecasting, and strategic decision-making.
Qualification & Requirements:
Bachelor’s degree in accounting, business administration, healthcare administration, or a related field preferred.
Minimum of 3-5 years of experience in senior living, healthcare, or long-term care financial management.
Strong knowledge of Medicare, Medicaid, private insurance, and resident billing
processes.
Proficiency in financial software, accounting systems, and Microsoft Office Suite.
Excellent leadership, communication, and organizational skills.
Ability to handle confidential financial information with professionalism and
integrity.
Work Environment & Physical Requirements:
Primarily an office-based role with some interaction in resident areas.
Requires sitting for extended periods, along with some standing, walking, and light lifting of office materials.
Occasional evening or weekend work may be required to meet financial deadlines.
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