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Service Champions Plumbing, Heating & AC Verified
Home Services, Plumbing, HVAC

Inside Sales Representative

Brea, CAOnsiteFull TimePosted 19 days ago

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Required skills

  • customer focused
  • sales
  • customer experience
  • membership program
  • follow up
  • sales conversion
  • membership retention
  • customer loyalty
  • recurring revenue
  • customer relationships

Nice to have

  • plumbing
  • HVAC
  • home service industry
  • financing
  • service options
  • ServiceTitan

Role summary

Service Champions is seeking an energetic and customer-focused Inside Sales Representative to join their team in Brea, California. This role focuses on converting unsold plumbing estimates into sales and growing their membership program through phone, text, and email follow-ups. Responsibilities include building customer rapport, overcoming objections, presenting financing options, scheduling sold work, and promoting the Service Champions Club Membership. The ideal candidate has excellent communication and relationship-building skills, previous customer service or inside sales experience, and is comfortable discussing pricing and service options. Experience with ServiceTitan is preferred. The company offers competitive pay with performance incentives and benefits.

Join Our Team

At Service Champions, we believe in delivering exceptional service while building lasting relationships with our customers. We're looking for an energetic, customer focused Inside Sales Representative (who thrives on helping people, enjoys sales without the pressure of cold calling, and is passionate about creating an outstanding customer experience.

This role is perfect for someone who enjoys talking with customers, following up on opportunities, and helping homeowners protect their homes through our membership program.

Work Location: Our office is conveniently located in Brea, California.

What You'll Do

As our Inside Sales Rep, you'll be responsible for turning opportunities into sales while growing and supporting our Service Champions Membership Program.

Inside Sales Responsibilities

  • Follow up on unsold plumbing estimates through phone, text, and email.
  • Build rapport with customers and answer questions about recommended services.
  • Overcome objections by educating customers on the value of our solutions.
  • Present financing options and approved promotional offers.
  • Schedule sold work with our dispatch team.
  • Maintain accurate customer notes and follow-up activities in ServiceTitan.
  • Assist with outbound campaigns for deferred maintenance and seasonal promotions.
  • Meet or exceed monthly sales conversion goals.

    • Membership Responsibilities

  • Promote Service Champion’s Club Membership to new and existing customers.
  • Process new memberships, renewals, upgrades, and cancellations.
  • Contact members regarding upcoming renewals and benefits.
  • Schedule annual maintenance visits and membership services.
  • Help increase membership retention and customer loyalty.
  • Track membership performance and report key metrics.
  • Support marketing and promotional membership campaigns.

    • What We're Looking For

  • Excellent communication and relationship-building skills.
  • Previous customer service or inside sales experience preferred.
  • Plumbing, HVAC, or home service industry experience is a plus.
  • Comfortable discussing pricing, financing, and service options.
  • Organized and able to manage multiple follow-up opportunities.
  • Positive attitude with a solutions-oriented mindset.
  • Strong computer skills and ability to learn new software.
  • Experience with ServiceTitan is preferred but not required.

    • What Success Looks Like

    Successful team members in this role:

  • Consistently convert unsold estimates into booked jobs.
  • Grow Service Champion's Club Membership enrollment and retention.
  • Provide outstanding customer service on every interaction.
  • Keep accurate records and follow-up activities.
  • Work collaboratively with dispatch, technicians, and management.
  • Help drive recurring revenue and long-term customer relationships.

    • Compensation & Benefits

    We offer competitive pay plus opportunities for performance-based incentives.

    Benefits may include:

  • Medical, dental, and vision insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) (if applicable)
  • Ongoing training and career development
  • Performance bonuses and incentive opportunities

    • #SCC

    Pay Range$22—$25 USD

    About Service Champions:

    A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our employees have shared that they love working here and the success it has brought them.

    You can be proud to be a part of Service Champions. We are a nationally recognized residential heating and air conditioning company that serves Southern California homeowners. Because our clients love our service and friendliness, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

    We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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