Service Support Specialist (part-time)

Memphis, TNOnsitePart TimePosted 1 month agoVisa sponsorship available

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Required skills

High School diploma
valid driver’s license
office clerical
customer service
customer-focused
professional environment
computers
communication skills
compassion
integrity

Nice to have

Funeral industry experience

Role summary

This part-time Service Support Specialist role provides exemplary customer service to client families experiencing loss. Responsibilities include coordinating arrangements with funeral directors, communicating with families, managing initial calls and removals, processing vital information and claims, scheduling services, creating memorials, ordering supplies, and assisting with funeral setup and execution. The role requires a high school diploma, a valid driver's license, 2 years of office clerical or customer service experience, strong computer skills, empathy, attention to detail, and the ability to work flexible hours, including weekends. Funeral industry experience is preferred.

Our associates celebrate lives. We celebrate our associates.

This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill customer needs. The Specialist works closely with funeral directors and location managers to ensure all arrangements are initiated and completed.

JOB RESPONSIBILITIES

Meets regularly with Funeral Director(s) to ensure customer needs are met
Frequently communicates with families to coordinate activities
Takes first calls and dispatches removal teams
Collects vital information, files death certificates and insurance claims
Schedules appointments for Funeral Directors
Designs and prints memorials; creates, scans, and corrects arrangement documents
Orders merchandise, flowers, urns
Schedules services including coordinating with churches, cemeteries and staff
Assists with setting up funeral/visitation areas and take down
Assists during funeral services and events
Assists with dressing, casketing and preparing the deceased for viewing
Transport human remains to the Crematory facility
Delivers ashes from Crematory to Funeral Home
Assists with removals
May be required to ensure company vehicles are clean and fueled, prior to and after services
Adheres to all Company and Regulatory requirements
Performs other administrative duties for the location when time permits

MINIMUM Requirements

Education

High School diploma or equivalent

Certification/License

Good driving record and valid driver’s license

Experience

2 years of experience in an office clerical or customer service capacity required
Experience working in a customer-focused and fast-paced professional environment required
Funeral industry experience preferred but not required

Knowledge, Skills and Abilities

Strong knowledge of computers and software
Above average communication skills
High level of compassion and integrity
Problem solving skills
Ability to multi task and set priorities
Ability to maintain confidentiality
Ability to work beyond standard business hours including weekends
Detail oriented
Professional team player
Pro-actively seeks out tasks
Motivated, enthusiastic work ethic

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

Mostly works indoors during all seasons and weather conditions
Occasional work outdoors
Limited amount of local and/or multiple location traveling required
Professional dress is required when in contact with families

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day
Occasional periods of time standing, up to 3 hours per day
Climbing stairs to access buildings

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 20 pounds

Work Hours

Working beyond “standard” business hours as the need arises

Postal Code: 38122Category (Portal Searching): OperationsJob Location: US-TN - Memphis

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